Business Details
37 Years
experience
Your Trusted Partner for Property & Car Maintenance Services
Founded in 1989 by Warren Cross Jr., Cross Services Group has built a reputation for excellence in property and car maintenance services across the Metro-West area. Our journey began with Classic Shine, a car cleaning division, and expanded through strategic acquisitions to include landscaping, irrigation, residential and commercial cleaning, power washing, and property management. With over 33 years of experience, we prioritize outstanding service, evidenced by thousands of satisfied clients gained through repeat business and referrals. Our Cross Guarantee ensures customer satisfaction by offering free re-service if expectations aren't met.Locally owned and operated, we combine deep community ties with a commitment to quality, employing trained professionals across all divisions. Our team's expertise spans decades, with leadership actively involved in industry organizations and local governance. We maintain transparency in operations, emphasizing clear communication and ethical practices. From single-family homes to commercial properties, our comprehensive service portfolio addresses diverse maintenance needs. This dedication to reliability and client-centric solutions has solidified our position as a trusted service provider in the region.
Services
Landscaping
Irrigation
Junk Removal
Window Washing
Power Washing
Gutter Cleaning
Painting/Handyman
Residential Cleaning
Car Detailing
Property Management
Details
- Year established: 1989
Highlights and features
- We offer a 100% satisfaction guarantee on all services performed.
- Our team has 33 years of combined experience in property maintenance services.
- Locally owned and operated with deep community knowledge since 1989.
- We provide comprehensive service coverage across residential and commercial sectors.
- Our leadership team includes certified professionals with industry affiliations.
What people say
Fantastic work
Great job
Excellent job
Professional and informative
First rate work
Services
Landscaping
Our landscaping services transform outdoor spaces with expert design, installation, and maintenance. We handle lawn care, garden beds, hardscaping, and seasonal cleanups for residential and commercial properties. Clients benefit from customized solutions that enhance property value and curb appeal while using sustainable practices.
Car Detailing
Classic Shine division provides comprehensive car detailing services including interior cleaning, paint correction, and protective coatings. We serve both individual vehicle owners and fleet operators with mobile and facility-based services. Our technicians use premium products to preserve vehicle condition and maintain resale value.
Residential Cleaning
We offer deep cleaning services for homes including regular maintenance, move-in/move-out cleans, and specialty treatments. Our certified technicians handle kitchens, bathrooms, and hard-to-reach areas with eco-friendly products. Clients receive consistent service through trained teams familiar with unique home requirements.
Window Washing
New-View division specializes in residential and commercial window cleaning using water-fed pole systems and traditional methods. We clean both interior and exterior surfaces, including high-reach windows and skylights. Clients enjoy streak-free results that improve building aesthetics and natural light transmission.
Property Management
We manage commercial properties including maintenance coordination, tenant relations, and vendor oversight. Services extend to real estate brokerage for property transactions and portfolio management. Clients benefit from proactive maintenance programs and local market expertise across Natick business parks.
People
Warren Cross, Jr.
President and CEO
Founder of Cross Services Group with 33 years of leadership experience. Active in local education and healthcare boards, Warren combines business acumen with community commitment. Holds advanced degrees from Northeastern University and University of Richmond.
Chris Mastrodicasa
Chief Financial Officer
CFO with extensive financial operations experience in family-owned businesses. Graduated from Babson College with focus on accounting and finance. Specializes in operational strategy and business transition management during company sales.
Chip Tarbell
Vice President of Operations
Operations leader with 35+ years in facilities management and landscape contracting. Former Director of Facilities at Belmont Hill School. Holds economics degree from St. Lawrence University and combines technical expertise with hands-on project management.
Campbell Armstrong
Business Development Manager
Manages New-View division and real estate portfolio. Licensed real estate professional with background in investment services and marketing. Graduated from Lynchburg College with BA in English while captaining lacrosse team.
Grace Silva
Head of House Cleaning
Brazilian-born cleaning division leader with hospitality and administrative background. Holds ARCSI certification and MBA in Coaching for People Management. Oversees residential cleaning operations with focus on team leadership and client satisfaction.
Questions
What areas do you service?
We serve the Metro-West area including Natick, Needham, and surrounding communities.
Do you offer satisfaction guarantees?
Yes, our Cross Guarantee provides free re-service if you're not completely satisfied.
Are your staff trained professionals?
Yes, all technicians receive specialized training and hold relevant certifications in their fields.
Can you handle commercial properties?
We provide comprehensive services for both residential and commercial properties.
What payment methods do you accept?
We accept major credit cards and issue detailed invoices for business clients.
Reviews (7)
Brenda Grant
May 26, 2022
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The girls that came to my house for the first time were great! Not only extremely kind, thoughtful, but being that it was the 1st time here I thought I'd have to explain "so much". However, the girls knew exactly what products should be used on what surface! (Ex-quartz, wood, etc) it can be stressful changing cleaners, but I trust them completely! They did exactly what I requested of them! Thank you for a job well done and I will use their services again!
Julie Byrne
May 22, 2022
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Excellent results on my very dirty car! Great company to deal with, very polite and friendly and a very easy process all round.
Peter Sullivan
Apr 13, 2022
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Window washing -- we have used these guys twice a year for years! General carpentry and fix-it work -- we didn't know they did this until recently and are kicking ourselves that we didn't use them years ago! Job was done early, great work, very caring. the best!
Hans Olson
Nov 22, 2021
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Cross Services - Irrigation did a wonderful Fall shutoff for our new house. They were timely and professional. I highly recommend them.
Kayla Sheets Lcgc
Nov 21, 2021
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These guys were timely, professional and did a great job! It was late in the season as leaves were slow to drop this year, but they managed to fit us in. We will be returning customers for many years to come, after having poor experiences too many times with fly-by-night companies. Thank you Cross Services!
Thomas L.
Nov 18, 2021
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Julio with Cross was extremely communicative, friendly, and helpful. He blew out my irrigation system to get it ready for winter and helped me plan for some upcoming work that will affect the system.
Pam L.
Aug 06, 2021
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Professional, hard working, efficient. Marcio and his team are very detail oriented. I highly recommend them for power washing and window cleaning.
