Business Details
Emergency
services
Trusted Carpet & Upholstery Cleaning Services in Knoxville
Hansen Steam Way has been dedicated to redefining home cleanliness through advanced cleaning methodologies since our inception. Our team combines industry-leading technology with certified expertise to deliver results that exceed expectations. As IICRC-certified professionals, we specialize in carpet, tile, and upholstery cleaning using hot water extraction and eco-friendly solutions. Our commitment to continuous education ensures we stay at the forefront of cleaning innovation while maintaining the highest standards of service integrity. We prioritize customer satisfaction through transparent communication, respect for personal spaces, and guaranteed outcomes that transform living environments.Our investment in state-of-the-art equipment and proprietary MicroSeal protection technology demonstrates our dedication to long-term client relationships built on trust and measurable results. Randy, our Certified Master Textile Cleaner, leads with over two decades of hands-on experience, ensuring every service call reflects our core values of reputation, education, and proven systems.
Services
Carpet Cleaning
Upholstery Cleaning
Tile & Grout Cleaning
Oriental Rug Cleaning
Wood Floor Cleaning
MicroSeal Protection
Highlights and features
- We employ IICRC-certified technicians with specialized training in textile restoration
- Our hot water extraction system removes 99.8% of common household allergens
- We use EPA-registered, biodegradable cleaning solutions safe for families and pets
- Our 24/7 emergency service responds to urgent cleaning needs within 2 hours
- We offer MicroSeal fabric protection with a 30-year performance guarantee
Associations and certifications
- IICRC
Services
Carpet Cleaning
Our hot water extraction method removes deep-seated dirt and allergens using truck-mounted equipment. Certified technicians apply specialized detergents and perform pre-treatment of high-traffic areas. The process concludes with rapid drying technology that prepares carpets for immediate use while maintaining fiber integrity.
Upholstery Cleaning
Hydro kinetic tools clean delicate fabrics without damaging foam padding. We apply Maxim Advantage protectant to resist future stains and offer leather conditioning treatments. Our process preserves material texture while eliminating embedded contaminants through controlled moisture application.
Tile & Grout Cleaning
High-pressure cleaning systems restore ceramic and stone surfaces using pH-balanced solutions. We target grout lines with rotary brushes and apply sealants to prevent future staining. The process removes years of buildup while maintaining the natural appearance of tile installations.
Oriental Rug Cleaning
Specialized cleaning process for wool and silk rugs using dusting machines and hand-washing techniques. We offer pickup/drop-off service and implement controlled drying environments to prevent fiber damage. Each rug receives individualized treatment based on material composition and age.
MicroSeal Protection
Patented polymer treatment creates permanent stain resistance on natural and synthetic fibers. The waterless application strengthens fibers against abrasion while maintaining breathability. This EPA-recognized solution provides 30-year protection against UV fading and liquid spills without altering material appearance.
People
Randy
Owner
Certified Master Textile Cleaner with 20+ years in residential cleaning. Specializes in advanced stain removal techniques and equipment innovation. Prioritizes customer education about fiber maintenance and indoor air quality improvements.
Amber
Marketing Director
Co-owner managing client relations and service coordination. Focuses on community engagement and customer satisfaction metrics. Implements referral programs and educational outreach about proper textile care practices.
Questions
What cleaning method do you use for carpets?
We use hot water extraction with truck-mounted equipment, recognized as the most effective deep-cleaning method by IICRC standards.
Are your cleaning products safe for children and pets?
Yes, all solutions are EPA-registered, non-toxic, and biodegradable, with no residual chemicals left after proper extraction.
How long does carpet drying take?
Using industrial air movers, most carpets dry within 2-4 hours depending on humidity and carpet type.
Do you offer protection treatments after cleaning?
Yes, we apply MicroSeal fabric protection that provides 30-year stain resistance and UV fade protection.
Can you clean area rugs onsite?
We offer pickup/drop-off service for fine rugs or perform on-site cleaning for most standard area rugs.
Are technicians certified?
All technicians hold IICRC certifications in carpet and upholstery cleaning, with annual continuing education requirements.
Reviews (7)
James Roach
Jun 21, 2022
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Great company and great guy. Steve was professional and knowledgeable of his job. Polite, courteous and valued my time. Great company, great employees and great job they did. Services: Deep clean, General carpet cleaning, Pet stain & odor removal, Cleaning, Upholstery cleaning
Deb L.
Jun 15, 2022
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In the past 5 1/2 years, I've had Hansen Steam Way clean my carpets 3 times. So, I guess that shows what a great company they are! Randy is very knowledgeable about the steam cleaning business. My carpets always look brand new after Hansen Steam Way finishes. My home is always treated with the same respect that I treat it with. I'm a firm believer in doing business with the local small businesses in the community that I live in, and even if I wasn't, I would still use Hansen's exclusively. They are very simply the BEST carpet cleaning service in Sevierville.
Camille Allen
Jun 13, 2022
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We have used Hansen twice now to clean couches and chairs. Curtis did a great job both times! He is on time, hard working, and professional yet friendly. We have Hansen lined up for another job soon. Service: Upholstery cleaning
Jeanne Lucey
May 22, 2022
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I have used Randy's service for 20 years and he is always very professional, friendly, and fair-priced. Honest and dependable. The carpets always look wonderful! Thank you! Services: Deep clean, General carpet cleaning, Pet stain & odor removal, Cleaning
Connie Dyer
Apr 26, 2022
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We have used Hanson Steamway for three years for our wall-to-wall carpets, upholstery, and area rugs. They always do a thorough job, their prices are better than most, courteous & back up their work. Recommend them highly! Services: General carpet cleaning, Pet stain & odor removal, Upholstery cleaning, Carpet steam cleaning
Becky Nichols
Apr 08, 2022
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We have had Hansen's clean our wool area rug many times and have always been pleased with the results. They are careful to use the most effective and safe cleaning methods. They are a pleasure to do business with and we highly recommend them! Service: Area rug cleaning
Sallie Namey
Mar 29, 2022
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As an interior designer for high-end homes, I have a duty to protect the custom rugs and upholstery that I purchase for clients. Hansen is the only company I can find closer than Atlanta that uses the same trade secret formula used by Boeing Airplanes, Luxury Hotels, and private yachts. It is recognized worldwide as the best in protection from stains and sun fading, and as an added bonus, it is non-toxic, non-allergenic, and VOC compliant. To add to a great product, Hansen has excellent people: they are prompt, thorough, and determined to provide great service.
