Business Details
21 Years
experience
Your Trusted Partner for Eco-Friendly Home Cleaning Services
At You've Got Maids, we are driven by three core principles: empowering our employees, delivering exceptional cleaning, and ensuring franchisee success. Founded in 2005 by Frank Berger, our company was built on a legacy of entrepreneurial excellence and a commitment to transforming the home cleaning industry. Our rigorous Maid University training program ensures every team member meets the highest standards of professionalism and expertise.We prioritize eco-friendly practices, using Green Seal-certified products to protect both clients and the environment. With locations across the U.S., we combine national reach with locally owned operations, offering customized cleaning solutions backed by a 100% satisfaction guarantee. Our proven systems and dedication to community initiatives like Cleaning For A Reason reflect our mission to clean up America while fostering trust and reliability.
Services
52 Point Deep Clean
Recurring Cleaning
Move Out/Move In Cleaning
Eco-Friendly Cleaning
Maid University Training
Details
- Year established: 2005
Highlights and features
- We use Green Seal-certified, eco-friendly cleaning products for a healthier home.
- Our team undergoes rigorous Maid University training for consistent, professional service.
- 100% satisfaction guarantee with free re-cleaning within 24 hours.
- All maids pass background checks and work in insured, bonded teams.
- Locally owned franchises combine national expertise with personalized service.
What people say
Spotless results every time
Eco-friendly products safe for pets
Professional and friendly staff
Flexible scheduling options
Free re-cleaning guarantee
Services
52 Point Deep Clean
Our 52-Point Deep Clean targets every surface in your home with a systematic approach. A dedicated supervisor ensures quality, covering bathrooms, kitchens, and all high-touch areas. Clients receive a spotless environment with attention to details like appliance interiors, baseboards, and hard-to-reach spaces.
Recurring Cleaning
Weekly or biweekly services maintain your home's cleanliness with customizable plans. Teams arrive in branded vehicles with uniforms and supplies, focusing on kitchens, bathrooms, floors, and dusting. Ideal for busy households seeking consistent, hassle-free maintenance.
Move Out/Move In Cleaning
We sanitize every inch of your new or vacating home, ensuring a pristine transition. Services include appliance interiors, window tracks, and baseboards. Our Landlord Guarantee helps secure security deposit returns by addressing cleaning-related concerns within 24 hours.
Eco-Friendly Cleaning
Using Green Seal-certified products, we eliminate toxins while delivering powerful cleaning. This service protects families, pets, and the environment without compromising on thoroughness, covering all standard tasks with sustainable solutions.
Maid University Training
Our Maid University offers formal training programs for aspiring cleaners, including an Associate Degree in Maid Service Science. Graduates gain hands-on experience through internships and qualify for career advancement within our franchise network.
People
Frank Berger
Co-Founder and Owner
Frank Berger co-founded You've Got Maids in 2005, leveraging decades of franchise experience from his successful Domino's Pizza ventures. His vision transformed the company into a national brand while maintaining local community values.
Questions
What does the 52-Point Deep Clean include?
Our 52-Point Deep Clean covers bathrooms, kitchens (including appliance interiors), bedrooms, and all rooms with tasks like dusting, floor cleaning, and sanitizing 52 specific areas.
Are your cleaning products eco-friendly?
Yes, we use Green Seal-certified products free from toxins, carcinogens, and corrosive substances to ensure safety for families and the environment.
Do you offer a satisfaction guarantee?
We guarantee 100% satisfaction. If unsatisfied with any area, call within 24 hours for a free re-cleaning of the specified service.
How are your maids trained?
All staff complete Maid University training, including an Associate Degree program in cleaning techniques, customer service, and hands-on internships.
What areas do you serve?
We operate in Florida, Kansas, Nevada, North Carolina, Maryland, Ohio, Texas, Virginia, and Wisconsin, with new locations opening regularly across the U.S.
Can I customize my cleaning plan?
Yes, while we follow a comprehensive system, we happily tailor services to meet specific preferences or household needs without contracts.
Reviews (7)
Ashna Pasricha
Jan 17, 2022
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They were incredible, did a great job and very fast! They were prompt, professional, and handled everything on their own. Very happy Service: Standard clean
Joey B.
Nov 11, 2021
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Review is specificlly for the Sherman Oaks office. Never got to the actual service. After inquiring initially online, received a text from one of their reps. Went back and forth for days till it seemed like we agreed on a time and day. Specifically 8AM before store opening. Texted him back at 8:30AM because they had not shown up to their 8AM appointment. Rep. called and had no idea they were expected this morning. Citing we had not had a card on file or account created.
I would imagine after days of back and forth that this would have been mentioned. We assumed they would simply present us with it when they arrived. In the end, would not recommend. Spotty communication and already seems like it's difficult to set expectations with them.
I would imagine after days of back and forth that this would have been mentioned. We assumed they would simply present us with it when they arrived. In the end, would not recommend. Spotty communication and already seems like it's difficult to set expectations with them.
Maddy F.
Aug 31, 2021
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Terrible, terrible cleaning service. I agreed on a price to deep clean my home based on a time of 3 hours 20 minutes for 3 workers. They were extremely slow and had to reclean my bathroom twice since on the 1st cleaning she missed cleaning the mirrored cabinets, windows and floor. They "ran out of time" and did not put the clean sheets back on the beds nor did they clean the inside of the fridge.
They had promised to clean the outside of the kitchen cabinets and I even provided the spray cleaner. Not one cabinet was cleaned & the spray cleaner was completely full. When I called Cesar and complained about the cabinets not being cleaned he said he would call me back & send another crew to clean the cabinets. Guess what? No call back. DO NOT WASTE YOUR MONEY! THEY LIE ABOUT THE CLEANING THEY DO. THEY DESERVE 0 STARS!
They had promised to clean the outside of the kitchen cabinets and I even provided the spray cleaner. Not one cabinet was cleaned & the spray cleaner was completely full. When I called Cesar and complained about the cabinets not being cleaned he said he would call me back & send another crew to clean the cabinets. Guess what? No call back. DO NOT WASTE YOUR MONEY! THEY LIE ABOUT THE CLEANING THEY DO. THEY DESERVE 0 STARS!
Valentcia Val C. Cooper
Aug 18, 2021
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Great great company! Will be using them again! Appreciate all their hard work. Very professional and affordable. Made my move out a breeze.
Wang Jiayi
Jul 26, 2021
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On Saturday July 24th I started contacting cleaning services for my July 26th move in, while "I've got maids" is the only team available to arrange a service this soon. We asked the cleaning crew to clean what they could in the bathroom and do what else they could in other parts of the house with whatever was left of 1 hour. However, the house situation was much worse than what we were originally aware of and the crew went out of their way to clean the place for longer than an hour simply so that they could complete cleaning the bathroom and kitchen. They were very courteous and managed to do a very good job in both places with a very reasonable price(almost half than some other cleaning companies I contacted). I would definitely recommend!
Llcoolray
Jul 11, 2021
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I cannot speak highly enough of You've Got Maids. We have used them twice (Deep Clean and Move Out Clean), and both experiences were great. Aside from the great job they did cleaning, Alice is very easy to work with and their pricing is fair. For our Move Out cleaning, things were very last minute with other complications (all from our end), but Alice and her team were flexible and really came through for us. Would recommend You've Got Maids to anyone in Durham.
Julie Jolly Rose
May 24, 2021
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We used you've Got Maids of Durham for the first time. It was our first time having our house cleaned in a year because of Covid. They sent two people. They did an excellent job. They cleaned everything we asked and more. The house looks perfect. I am so pleased. Service: Standard cleaning
