Business Details
37 Years
experience
Emergency
services
Your Trusted Cleaning & Restoration Experts in Wilmington
Founded in 1989, Sano Steam has built a reputation for delivering exceptional cleaning and restoration services to residential and commercial clients in Wilmington, NC, and surrounding areas. Our veteran-owned business combines over three decades of industry expertise with a commitment to using organic, non-toxic cleaning methods that prioritize client safety and environmental responsibility. Our team of certified professionals specializes in carpet cleaning, air duct maintenance, water damage restoration, and mold remediation, utilizing advanced equipment and techniques to achieve thorough, lasting results.We distinguish ourselves through 24/7 emergency response capabilities, transparent pricing structures, and a satisfaction guarantee that underscores our dedication to exceeding customer expectations. With a focus on community values and personalized service, we maintain rigorous quality standards while offering flexible scheduling options to accommodate diverse client needs.
Services
Carpet Cleaning
Air Duct Cleaning
Water Damage Restoration
Mold Remediation
Hardwood Floor Polishing
Tile & Grout Cleaning
Details
- Year established: 1989
Highlights and features
- We offer 24/7 emergency restoration services with immediate response times.
- Our team uses organic, non-toxic cleaning solutions for safer environments.
- Veteran-owned business with over 35 years of combined industry expertise.
- We guarantee satisfaction with transparent, upfront pricing and no hidden fees.
- Certified technicians employ IICRC-approved methods for proven results.
Associations and certifications
- IICRC
What people say
Very professional
Great customer service
Prompt scheduling
Highly recommend
Excellent results
Services
Carpet Cleaning
Our truck-mounted hot water extraction system removes deep-seated dirt, stains, and allergens from carpets. Using eco-friendly solutions and industry-leading equipment, we restore carpet fibers to like-new condition while improving indoor air quality. Commercial and residential services include pre-treatment, agitation, and thorough extraction for lasting freshness.
Air Duct Cleaning
HEPA-filtered vacuum systems and rotary brushes eliminate dust, debris, and contaminants from HVAC ductwork. This process enhances air quality, reduces allergens, and improves system efficiency. Technicians clean registers, duct interiors, and plenums while protecting property surfaces during service completion.
Water Damage Restoration
24/7 emergency response includes water extraction, structural drying, and mold prevention. We use thermal imaging for moisture detection and industrial dehumidifiers for complete drying. Services follow IICRC standards for safe, effective remediation of residential and commercial properties after water intrusion incidents.
Mold Remediation
Certified technicians perform mold testing, containment, and removal using negative air pressure chambers. Services include moisture source elimination, HEPA vacuuming, and antimicrobial treatments. We provide air quality testing post-remediation to ensure complete spore elimination and prevent regrowth.
Hardwood Floor Polishing
Non-abrasive cleaning solutions and microfiber pads remove grime without sanding. Our process includes deep cleaning, buffing, and protective finish application to restore luster and extend floor lifespan. Commercial-grade equipment ensures even coverage and quick drying times for minimal disruption.
People
Chayse Roth
Co-Founder
Former Marine Raider with 12 years of service, MBA holder focused on veteran transition support. Oversees operations and strategic direction at Sano Steam while maintaining active involvement in daily service delivery.
Joseph Alig
Co-Founder
Active-duty Marine Aviator turned MBA candidate, brings leadership experience from global military deployments. Manages client relations and technical training programs while ensuring adherence to industry certification standards.
Questions
What emergency services does Sano Steam offer?
We provide 24/7 water damage restoration, mold remediation, and urgent cleaning services with immediate response times for residential and commercial properties.
Are your cleaning methods safe for children and pets?
Yes, we use organic, non-toxic solutions that meet EPA standards, ensuring safe environments for families and animals after our cleaning processes.
How should I prepare for air duct cleaning?
Clear small items near vents, secure pets, and allow access to HVAC components. Our technicians will handle equipment setup and post-service cleanup.
Do you work with insurance companies?
Yes, we coordinate directly with major insurance providers for water damage and restoration claims, handling documentation and billing processes.
What sets Sano Steam apart from competitors?
Veteran-owned reliability, IICRC-certified technicians, 35+ years local experience, and a satisfaction guarantee with transparent pricing differentiate our services.
Reviews (7)
Paige Ruse
Apr 13, 2022
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Very easy to contact to set up. Very reasonable prices. Showed up right on time. Very professional. Had three rooms and two area rugs done in 30 min! Would use them over and over again! Services: Area rug cleaning, Pet stain & odor removal, General carpet cleaning
Gillian Perry
Mar 17, 2022
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We needed our carpet cleaned before listing our home for sale. After having had a bad experience with a carpet cleaning service in the past, I did a lot of research and asked around for local recommendations. Sano Steam ended up being our choice, and it was a great one - they were quick to respond to my inquiry with a quote, were able to move up my appointment when things changed and we needed the work done sooner, and even showed up a full half hour early (after calling to be sure it was okay to do so) to the appointment. If we were staying in town, we would definitely be repeat customers, and we regret not doing this sooner!
Robert Rens
Mar 13, 2022
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Sano Steam did an incredible job of remediating the mold at a 1930's farm house that we are renovating. They even took it upon themselves to further clean up the construction debris. Plus, they are a veteran owned business and amazing leaders in our community. I could not recommend them more highly!
Taylor Martino
Mar 07, 2022
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We used Sano Steam to clean our carpets after moving out of a rental property. They did a great job and were in and out in 90 mins. Fair prices and friendly staff. I will definitely be recommending them to friends, family and real estate clients. Service: General carpet cleaning
Colin Hanley
Mar 07, 2022
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They did a great job on our carpet that was in very bad shape. I couldn't believe how well it worked. I wish I had done it sooner. Ursula was extremely professional and hard working. She was very thorough as well and the carpet looks great. Thank you! Service: General carpet cleaning
Alana Svensson
Feb 27, 2022
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Ursula and Wesley were both great. They took care of my pesky pet stains and cleaned the rest of my carpet. Great services, on time, professional! Service: General carpet cleaning
Kenneth Pierce
Jan 14, 2022
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This was my first time using them. They were great! The floors look amazing now! They were great and definitely worth the money, I will definitely be using them for my future floor cleanings whenever it's needed again. They were professional and respectful to me and my property. Great customer service in person and on the phone.
