Business Details
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Your Trusted Partner for Eco-Friendly Cleaning Solutions
At Sunrise Cleaning Service, we believe our people are our greatest asset. We hire dependable and honest individuals passionate about delivering exceptional quality in house cleaning, including specialized deep cleaning services. Our meticulous selection process ensures each team member embodies integrity and professionalism. We are committed to fair compensation, paying employees well above minimum wage to ensure they can live comfortably in the communities they serve. We compensate our team members for all time spent preparing, traveling, and ensuring each job meets our high standards. This dedication to our team's well-being and fair compensation reflects in the exceptional quality of service we provide.Our staff views their work as a career, taking pride in every task they complete. This fosters an environment of excellence where every cleaner is invested in providing exceptional service. We believe a job well done is not just our aim but our responsibility. We prioritize your well-being by employing eco-friendly cleaning solutions and practices to minimize exposure to harmful substances while maintaining a clean and safe home. Our goal is to contribute to a healthier lifestyle and environment through our house cleaning services.
Services
Residential Cleaning
Commercial Cleaning
Carpet Care
Upholstery Cleaning
Vacation Rentals
Rental Turnovers
Wall Cleaning
Highlights and features
- We use 100% non-toxic cleaning products.
- Our team is paid above minimum wage for quality service.
- We offer flexible scheduling options.
- All work is 100% guaranteed.
- We provide immediate response to extra requests.
Services
Residential Cleaning
Customized residential cleaning solutions for spotless homes. Services include daily, weekly, or monthly cleaning tailored to your specific needs. Our trained professionals use non-toxic products to ensure a safe environment for families and pets while maintaining high standards of cleanliness and hygiene.
Commercial Cleaning
Professional office and business space cleaning services. We offer flexible scheduling for daily, weekly, or periodic cleanings. Our team sanitizes bathrooms, kitchens, common areas, and entryways while managing waste removal and restocking supplies to maintain a productive work environment.
Carpet Care
Expert carpet cleaning and revitalization services for homes and businesses. Using advanced equipment and eco-friendly solutions, we remove deep-seated dirt and stains while preserving carpet longevity. Available as a standalone service or part of comprehensive cleaning packages.
Vacation Rentals
Specialized cleaning for vacation properties between guest stays. Our thorough process ensures properties meet hospitality standards with attention to high-touch areas, linens, and amenities. Quick turnaround times help maximize rental availability while maintaining exceptional presentation for guests.
Upholstery Cleaning
Professional upholstery restoration services for residential and commercial furniture. We use gentle yet effective techniques to remove stains and allergens from sofas, chairs, and other upholstered items. This service extends furniture lifespan while maintaining a clean, hygienic environment aligned with our eco-conscious practices.
Questions
What areas do you service?
We serve Tracy, Monterey County, and Santa Cruz County with both residential and commercial cleaning services.
Are your cleaning products safe for children and pets?
Yes, we exclusively use non-toxic, eco-friendly cleaning solutions that are safe for families and pets.
Can I customize my cleaning schedule?
Absolutely. We offer flexible scheduling options including daily, weekly, bi-weekly, monthly, or on-demand services.
Are your staff members trained and insured?
Yes, all our cleaners receive extensive training and we maintain full liability insurance for your protection.
What if I need urgent cleaning assistance?
We provide immediate response to emergency cleaning requests with our reliable team available for urgent needs.
Do you offer guarantees for your services?
Yes, all our work is 100% satisfaction guaranteed. We'll return to address any concerns at no additional cost.
Reviews (6)
Eric G.
Jun 09, 2017
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The owner Tracy is professional and efficient. She's responsive to text messages, and was very personable when she came over to scope out the job and price it. The price for an initial cleaning of my small house was high; but that's fine with me if the job is excellent. Sad to say, it wasn't. I walked in the door that evening expecting a new level of clean, and found a sticky stain on one side of the door, and bits of dirt and sand on the other.
There were a few other obvious misses, such as crumbs still on the kitchen counter. Before I could complain, Tracy contacted me and said they had been shorthanded due to illness, and could make it up on my first regular cleaning. Uh, no; I asked her to come and finish the job as agreed, and pointed out the missed spots by texting photos. Some cleaners came back and did more work, but oddly, they missed two out of the three specific things I pointed out to Tracy. So I have to conclude that this group's execution does not match their price, and that they may have some communication challenges.
There were a few other obvious misses, such as crumbs still on the kitchen counter. Before I could complain, Tracy contacted me and said they had been shorthanded due to illness, and could make it up on my first regular cleaning. Uh, no; I asked her to come and finish the job as agreed, and pointed out the missed spots by texting photos. Some cleaners came back and did more work, but oddly, they missed two out of the three specific things I pointed out to Tracy. So I have to conclude that this group's execution does not match their price, and that they may have some communication challenges.
Yum V.
Jul 07, 2016
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Tracy promised me an itemized invoice as soon as the work was completed. I needed it for my management company. It took a week to get the invoice, even though they charged my credit card immediately. I called 3 times over 3 days and didn't get a return call until I disputed the charge with my credit card company. This was by far the most expensive cleaning I've ever paid for. I will not use this service again.
No N.
Jan 10, 2016
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My experience with this company did not extend beyond the bid process, but I was unimpressed enough to pass on hiring them. Three things killed the deal. First, they require that you purchase their cleaning products to clean your house. Really? This is my home and I control what comes into it. I use Eco-safe products anyway, so why should I buy what they are selling? That marketing practice is nothing but a lightly disguised up-charge on service. Second, I was told I would be charged an extra-mileage fee for cleaners to come out, even though my (unincorporated county) home is the same distance from the Sunrise business office as the many homes and businesses in town that I know are their clients and are NOT charged that fee.
What the fee really amounts to is a "we can do this so we will" charge. They know people in the outlying areas put up with that nonsense. Finally, I found the business owner to be bossy and difficult, in our brief contact. Based on her controlling attitude and approach to a potential customer, I did not feel that I could trust her. Hiring someone to clean is a major trust exercise for me, so she did not get the contract.
What the fee really amounts to is a "we can do this so we will" charge. They know people in the outlying areas put up with that nonsense. Finally, I found the business owner to be bossy and difficult, in our brief contact. Based on her controlling attitude and approach to a potential customer, I did not feel that I could trust her. Hiring someone to clean is a major trust exercise for me, so she did not get the contract.
Sarah S.
Sep 26, 2014
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My sister, who is very pregnant, was given a gift for a cleaning service. We hired Sunrise Cleaning and could not have been more pleased. Tracy has amazing customer service and a very good work ethic. My sisters home is sparkling and smells amazing! Plus everything she cleaned with is environmentally sound and safe for toddlers and babies. I would highly recommend this service to anyone. Thank you Tracy!
Rory N. Christine M.
Oct 03, 2013
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Tracy did a great job cleaning my office. She came out and gave a bid detailing how much each and every task costs and the estimated time for each task. Her staff came out they were professional and did a great job! Thank you Sunrise Cleaning Service!
Abbey T.
Jul 08, 2013
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I used Sunrise for years because I was too busy to find a new service. I had so many problems with this agency. Tracy repeatedly messed up the scheduling, to the point where it was the rule, not the exception. Often I would be counting on having a clean house right before all the guests showed up for a special event, only to discover that Sunrise had failed to show up. The problem got so bad that I confirmed every date via email, and this still did not solve the problem. Tracy was unbelievably rude on several occasions.
The customer service got a bit better when she hired an office manager. Ultimately I had to let them go when I came home one day to find my door unlocked, several lights on, and many items in my house moved around. I thought I had been robbed, but it smelled like Sunrise cleaning products, so I called them, only to discover that they had sent a cleaner without notifying me that we had an appointment.
The customer service got a bit better when she hired an office manager. Ultimately I had to let them go when I came home one day to find my door unlocked, several lights on, and many items in my house moved around. I thought I had been robbed, but it smelled like Sunrise cleaning products, so I called them, only to discover that they had sent a cleaner without notifying me that we had an appointment.
