Connoisseur Carpet, Tile & Upholstery Cleaning

Business Details

25 Years

experience

Emergency

services

Your Trusted Partner for Professional Carpet & Upholstery Cleaning in Santa Cruz

Founded in 2001, Connoisseur Carpet, Tile & Upholstery Cleaning has established itself as a leader in professional cleaning services across the Bay Area. Our family-run business combines decades of industry experience with cutting-edge technology to deliver superior results for residential and commercial clients. We specialize in carpet, tile, stone, and upholstery cleaning, utilizing eco-friendly products and methods that prioritize safety and sustainability. Our team of certified experts is committed to exceeding customer expectations through personalized service and meticulous attention to detail. Recognized with multiple Best Of awards and a 5-star rating on Yelp, we take pride in maintaining our reputation as the most trusted name in the industry.

With advanced training programs and proprietary cleaning systems, we ensure every project meets the highest standards of quality and efficiency. From routine maintenance to emergency restoration, our comprehensive solutions are designed to enhance indoor air quality and extend the lifespan of your investments. Our dedication to innovation is matched only by our commitment to customer satisfaction, offering tailored protection plans and maintenance guidance to preserve your results. Whether serving homeowners or large-scale commercial clients, we approach every job with the same passion and professionalism that have defined our success for over two decades.

Services

Carpet Cleaning Commercial Carpet Cleaning Upholstery Cleaning Rug Cleaning Fiber Protection Tile and Grout Cleaning Vinyl and Wood Cleaning Stone Restoration Water Damage Repair Smoke Damage Restoration

Details

Year established: 2001

Highlights and features

31 years of fine-tuning our carpet cleaning process with industry-leading technology
Eco-friendly and baby-safe cleaning agents and fabric protectors
Family-run business with highest 5-star ratings on Yelp
Offering both truck-mounted and low-moisture cleaning systems
Developed proprietary fiber protection systems for long-lasting results

What people say

Award-winning attention to detail Eco-friendly cleaning agents Expert technicians Family-run business Quick drying results

Website

Update Listing

Services

Carpet Cleaning

Our Multi-Method approach combines hot water extraction and low-moisture technologies for deep cleaning. Using truck-mounted units and portable equipment, we remove embedded soils while preserving fiber integrity. The process includes pre-vacuuming, pH-balanced rinses, and protective tarping for wood floors, ensuring quick drying and soft results.

Upholstery Cleaning

Specializing in delicate fabrics like silk chenille and cotton velvet, we use baby-safe solutions and customized methods. Our process includes pre-vacuuming, colorfastness testing, and pH-balanced rinses to maintain fabric softness. We also provide maintenance tips and Fiber ProTector applications for stain resistance.

Tile and Grout Cleaning

Our deep-cleaning system targets grout lines and porous surfaces using alkaline/acids solutions and mechanical scrubbing. Contained steam cleaning removes embedded soils from travertine and limestone without mess. We offer grout color sealing and protective coatings to maintain appearance and prevent future staining.

Stone Restoration

We restore natural stone surfaces through polishing, etch removal, and joint repair. Our technicians handle granite countertops, marble floors, and flagstone surfaces using specialized sealers and polishing compounds. The process includes steam cleaning and protective treatments to enhance durability and appearance.

Fiber Protection

Fiber ProTector application creates an invisible barrier against spills and soil using environmentally safe formulas. This treatment extends fabric lifespan by preventing permanent stains while maintaining breathability. Ideal for carpets, upholstery, and draperies in residential and commercial settings.

People

Mike Pailliotet

Founder

With 31 years in the cleaning industry, Mike developed proprietary cleaning systems and operates the industry's leading online forum. He provides training through seminars nationwide and maintains technical expertise in advanced cleaning methods.

Paula Pailliotet

Co-Founder

Co-founder with Mike since 1986, Paula helped establish the company's reputation for excellence. Her industry experience contributes to maintaining high service standards and customer satisfaction across residential and commercial projects.

Monique Pailliotet

Office Manager

Managing daily operations since 2012, Monique handles scheduling, bookkeeping, and customer communications. Her industry knowledge ensures smooth coordination between clients and technicians while maintaining the company's service standards.

Sarti Padgett

Lead Technician

On-location manager with mechanical expertise and attention to detail. Sarti's diverse skills in equipment operation and customer service ensure quality results while accommodating specific client needs during on-site projects.

Questions

What areas do you service?

We serve Santa Cruz, Scotts Valley, Aptos, Capitola, Watsonville, and surrounding Bay Area locations with commercial and residential cleaning solutions.

Do you offer emergency services?

Yes, we provide 24/7 emergency response for water, fire, and smoke damage restoration projects across our service area.

Are your cleaning products safe for children and pets?

We use EPA-registered, baby-safe cleaning solutions and Fiber ProTector treatments that are non-toxic and environmentally responsible.

How often should carpets be professionally cleaned?

Manufacturers recommend professional cleaning every 12-18 months, though high-traffic areas may benefit from more frequent maintenance.

Do you guarantee your work?

We guarantee customer satisfaction through our multi-step quality assurance process and follow-up maintenance recommendations.

Can you clean antique or delicate rugs?

Yes, our technicians specialize in safe cleaning for antique rugs using low-moisture methods and colorfastness testing to preserve valuable textiles.

Reviews (4)

Write a Review

Enid Brock

Aug 13, 2021 Report

Do not trust them. I booked Connoisseur three months ago to clean our carpets before our daughter's wedding. I had used them before, and they had always moved furniture and throw rugs aside, cleaned our carpets, then returned them to their proper place. I was not told anything about the policy having changed, but this time they refused to move a thing. After I had moved everything myself as the tech stood by and watched me, I commented that this new policy of theirs meant I wouldn't be able to use them again.

He walked out. Unbelievable. I have subsequently rebooked with another company and can confirm it is standard procedure for all other carpet cleaning companies in our area to move furniture and throw rugs prior to cleaning.

Petra Stull

Jun 16, 2020 Report

Fantastic cleaning and service! We are a family of 4 with two little boys and a dog. Connoisseur Carpet Cleaning helps us keep our carpet in great shape throughout the year, despite little dirty feet running everywhere and doggie issues. Davis is a wealth of information, friendly, and prompt. Our carpet always looks brand new after a cleaning! We highly recommend Connoisseur Carpet, Upholstery, & Tile Cleaning.

J. T.

Jun 21, 2019 Report

Awesome job! Davis was running late because an earlier appointment showed up late. He stayed until after 7pm to get the job done. He is polite, professional, thorough and made our carpets look better than they have in years. He did the job for the quoted price. Look no further, these are the people you want clearing your carpets!

Kymberly Lacrosse

Jun 18, 2019 Report

Connoisseur Cleaning is THE BEST, no really they are the very best! I was calling all over to find an excellent quality and professional carpet cleaning company with no luck. I finally asked some friends who I should call and Connoisseur Cleaning came recommended by more than one friend! They did not disappoint. They were friendly, professional, thorough and made the whole process enjoyable. I could not recommend them more highly. I will never have to look for another carpet cleaning company again!