Business Details
37 Years
experience
Emergency
services
Open 24/7
always available
Trusted Damage Restoration Services in Burlington, NC
First Call Cleaning & Restoration has been a trusted name in Burlington and surrounding areas for over 30 years. As a family-owned and operated business, we specialize in commercial and residential restoration services, including air duct cleaning, mold removal, crawl space encapsulation, water damage restoration, environmental cleaning, and fire damage restoration. Our team works directly with clients and insurance companies to ensure seamless project completion, prioritizing exceptional customer service and transparency throughout every process.With IICRC-certified technicians and an Unlimited General Contractors license, we adhere to the highest industry standards. Our 24/7 emergency response ensures immediate assistance during crises, while our commitment to using state-of-the-art equipment guarantees thorough and lasting results. We serve Wake, Durham, Orange, Alamance, Forsyth, and Guilford counties, offering free inspections and personalized solutions tailored to each client's unique needs.
Services
Air Duct Cleaning
Mold Removal
Crawl Space Encapsulation
Water Damage Restoration
Fire Damage Restoration
Environmental Cleaning
Air Quality Testing
Details
- Year established: 1989
Highlights and features
- We offer 30+ years of experience in restoration services.
- Our team is IICRC-certified and state-licensed.
- We provide 24/7 emergency response for urgent needs.
- We work directly with insurance companies to simplify claims.
- Our services include free inspections and personalized solutions.
Associations and certifications
- IICRC Certified Firm
- Unlimited General Contractors License
What people say
Great job
Thoroughly impressed
Best I have ever seen
Compassionate approach
Prompt problem resolution
Services
Water Damage Restoration
Our water damage restoration service addresses burst pipes, flooding, and structural water issues. Using infrared cameras and industrial drying equipment, we extract water, repair damaged materials, and prevent mold growth. With 24/7 emergency availability and insurance coordination, we prioritize rapid response to minimize property damage. Our IICRC-certified technicians document moisture levels and ensure complete drying to restore safety and functionality.
Mold Removal
We specialize in mold inspection, containment, and removal for residential and commercial properties. Our process includes air quality testing, HEPA filtration, and antimicrobial treatments to eliminate mold at its source. Certified technicians handle black mold cases with specialized protective measures. Post-remediation verification ensures safe, long-term results. We also address underlying moisture issues to prevent recurrence.
Air Duct Cleaning
Our air duct cleaning service removes dust, allergens, and debris from residential and commercial HVAC systems. Using high-powered vacuums and rotary brushes, we clean supply and return ducts, air handlers, and registers. This improves indoor air quality and HVAC efficiency. We follow NADCA standards and provide visual inspections with before-and-after documentation. Recommended every 3-5 years or after construction projects.
Fire Damage Restoration
We offer 24/7 fire damage restoration, including smoke/soot cleanup, odor removal, and structural repairs. Our services include content pack-out, thermal fogging for odor neutralization, and reconstruction. Certified technicians use EPA-registered disinfectants and follow IICRC standards. We coordinate with insurance providers and offer emergency board-up services to secure properties immediately after incidents.
Crawl Space Encapsulation
Our crawl space encapsulation prevents mold growth and improves indoor air quality by sealing moisture intrusion. We install 20-mil vapor barriers, dehumidifiers, and drainage systems to create a controlled environment. This service also deters pest infestations and reduces energy costs. IICRC-certified technicians address existing mold and repair damaged insulation to ensure long-term structural integrity.
Questions
What restoration services do you offer?
We provide air duct cleaning, mold removal, water damage restoration, fire damage cleanup, crawl space encapsulation, and environmental disinfecting services for residential and commercial properties.
Do you offer 24/7 emergency services?
Yes, we provide 24/7 emergency response for water damage, fire damage, and other urgent restoration needs with immediate on-site assessment and mitigation.
How do you work with insurance companies?
We coordinate directly with insurance providers to streamline claims, handle documentation, and ensure transparent communication throughout the restoration process.
Are your technicians certified?
Our team includes IICRC-certified technicians and licensed professionals trained in advanced restoration techniques and safety protocols.
What areas do you serve?
We serve Alamance, Wake, Durham, Orange, Forsyth, and Guilford counties in North Carolina, including Burlington, Greensboro, and Raleigh areas.
Do you provide free inspections?
Yes, we offer free, no-obligation inspections with detailed documentation and personalized restoration recommendations for all services.
Reviews (7)
Alicia Senecal
Jun 25, 2022
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I recently had a water damage on my new home! I immediately called first call and Jermy came out there the same day to look at my house! They were very responsive and took care of both my mitigation and repairs. Fred did amazing getting all my repairs done before my housewarming party! Service: Water damage-related cleanup & repair
Jane H.
May 12, 2022
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The gentlemen that came to do our duct cleaning and dryer vent cleaning were on time, very professional and pleasant to talk with. They answered any of my questions and if they needed anything from me it was asked with respect. I would recommend this company. Service: HVAC duct & vent cleaning
Randall Wilkerson
Apr 10, 2022
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First call is a very good professional business I had my air hvac ducts cleaned out and the before and after pictures were amazing I highly recommend Josh and all the workers at first call Service: HVAC duct & vent cleaning
Debbie Johnson
Feb 27, 2022
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Josh and his team were fantastic! We had water damage in our basement and First Call came out and handled everything- from the insurance company to mold removal. Super professional, fast and a pleasure to work with! We will definitely use First Call again if we have any more issues!
Susan Tollison
Feb 19, 2022
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I had a massive plumbing leak that required everything downstairs and in the crawl space be be removed, subfloor had to be replaced all lower kitchen cabinets. My kitchen was less than a year old as well as all the hardwood. I had the crawl space upgraded with encapsulation and dehumidifier. Due to the flood they also had mold remediation in the crawl space. Movers put my belongings in a storage pod. Very professional and always on time.
Cmac Book Buddies
Feb 18, 2022
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We had a complete mess at my mom's house. The toilet in the basement had backed up. The floor and toilet were a disaster. They came in and cleaned everything as if nothing had ever been a mess! The people were GREAT to work with. I felt so take care of! I would recommend this company 100%! Service: Sewage cleanup
Jeffrey Imbody
Feb 12, 2022
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The folks were a little late in the morning, but they more than made up for it with the thorough job they did on our HVAC system. The workers were courteous, and very professional. The company even followed up with detailed pictures of the service they had done, and before an after photos of the project. Josh was an excellent customer service rep, and handled all of my questions and concerns with solid knowledge and advice. I am very pleased to give these folks a 5 star rating, and encourage you to consider them for your next clean-up project!
