Business Details
50+ Years
experience
Emergency
services
Trusted Damage Restoration & Carpet Cleaning in Johnson City
Since 1975, Spotless Carpet Cleaners & Restoration has been a family-owned and operated business serving the Tri-Cities area of East Tennessee. Our mission is to solve cleaning and restoration problems with professional, compassionate emergency services available 24 hours a day. We adhere to IICRC S-500 standards and employ IICRC-certified technicians, including two Water Restoration Masters, a distinction held by only 79 companies worldwide. Our team uses advanced equipment, including ultrasonic cleaning machines and infrared imaging, to address complex water damage, carpet cleaning, and restoration needs.Recognized with the Restoration Industry Association's Phoenix Award, we prioritize transparency, fair pricing through Xactimate software, and a drug-free workplace. With Tennessee Charter #4670, we are licensed to handle insurance claims and specialize in category 2/3 losses using antimicrobials under C-14 pest management certification. Our philosophy centers on supporting local businesses and maintaining trust through courteous, professional service.
Services
Carpet Cleaning
Water Restoration
Ultrasonic Cleaning
Ceramic & Grout
Pet Accident Cleanup
Infrared Imaging
Ceiling Cleaning
Oriental Rug Cleaning
Deodorization
Details
- Year established: 1975
Highlights and features
- We offer 24/7 emergency service with rapid response times.
- All technicians are IICRC-certified for expert restoration.
- We adhere to IICRC S-500 standards for quality assurance.
- Award-winning service with the Phoenix Award from RIA.
- Transparent pricing using industry-standard Xactimate software.
Associations and certifications
- IICRC
- Restoration Industry Association
- C-14 Pest Management Certification
What people say
5-star job
Reasonable prices
Excellent quality
Professional crew
Fair charges
Services
Water Restoration
Our water restoration service addresses flood damage, leaks, and moisture intrusion using industry-standard IICRC S-500 protocols. We deploy one million dollars worth of drying equipment, including industrial dehumidifiers and air movers, to prevent mold growth and structural damage. With two IICRC-certified Water Restoration Masters on staff, we ensure thorough remediation for residential and commercial properties in East Tennessee.
Carpet Cleaning
As perennial winners of 'Best Carpet Cleaners in Johnson City,' we use steam cleaning and eco-friendly solutions to remove dirt, allergens, and stains. Our process extends carpet lifespan while improving indoor air quality. Technicians follow manufacturer guidelines to maintain warranties and ensure safe, effective results for homes and businesses.
Ultrasonic Cleaning
Ultrasonic cleaning utilizes high-frequency sound waves to remove smoke, soot, and embedded debris from delicate items. Our two large ultrasonic tanks safely restore valuables like electronics, tools, and personal belongings after fire damage. This method is faster and gentler than traditional scrubbing, preserving item integrity.
Ceramic & Grout
We restore ceramic tile and grout using high-alkaline compounds and HydroForce SX-15 equipment to dissolve grease and stains. Our process sanitizes grout lines, preventing bacterial growth while enhancing floor aesthetics. Regular maintenance prolongs tile durability and maintains a hygienic environment for residential and commercial spaces.
Pet Accident Cleanup
Our specialized pet accident cleanup targets urine and odor-causing bacteria in carpets, padding, and subfloors. Using enzymatic detergents and antimicrobial treatments, we neutralize persistent smells and prevent re-soiling. For severe cases, we recommend subfloor remediation to ensure complete contamination removal and long-term freshness.
Questions
What areas do you serve?
We serve Johnson City, Kingsport, Bristol, and the broader Tri-Cities region of East Tennessee.
Are your technicians certified?
All technicians hold IICRC WRT certification, and we employ two IICRC-certified Water Restoration Masters.
Do you handle insurance claims?
Yes, we work directly with insurance providers and use Xactimate software for transparent, standardized pricing.
What emergency services are available?
We offer 24/7 emergency water damage restoration with rapid on-site response within an hour of your call.
How do you price your services?
Pricing follows Xactimate industry standards, ensuring fair, predictable costs with no hidden fees.
Can you restore water-damaged items?
Yes, we use infrared imaging and ultrasonic cleaning to salvage furniture, electronics, and personal belongings.
Reviews (6)
John Barrett
Jun 14, 2022
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Whenever we need a carpet cleaned we take the it to Spotless. They have cleaned many carpets for us and if they can't clean it for whatever reason they tell us that they will try but no guarantee. They know how to clean expensive carpets too. Some carpets we get are made in Persia and China that require special cleaning. Spotless is usually very busy with on site jobs and the wait time to get them clean could take weeks. I usually tell them no rush and get carpets back in 2 weeks. Spotless is also a supporter of the community and is a family run business.
Brenda Roberts
Jun 14, 2022
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Excellent service all the way around. Mike and Marie out perform there service in my home! Services: Pet stain & odor removal, General carpet cleaning
Jamie Mariotti
Jun 06, 2022
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No carpet cleaning company in the many states we have resided in, has EVER cleaned our carpets so well! This is the 2nd time using Spotless Cleaners since moving to Tennessee and we couldn't be more pleased! Our home has lots of people and pet foot traffic daily which equals carpet cleaning yearly. Thank you so much to Caleb for his excellent job and professionalism! We will definitely be a repeat customer!
Wenda Prout
May 28, 2022
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I have 5 heirloom rugs that I am very picky about. I have tried many different ways to clean them from the DIY to just spot cleaning and the mom did it this way. Nothing was anything, I say anything as good as using Spotless. They are the most professional, hardworking group of men and women you will ever meet. They go above and beyond. They helped me move my furniture to get my rugs back into the perfect spot they needed to be.
They also stored my rugs while my floors were being sanded. All with no extra charge. Don't go waste $$ buying a cheap or even the better carpet shampooer or even renting one. Call SPOTLESS they are worth every penny!
They also stored my rugs while my floors were being sanded. All with no extra charge. Don't go waste $$ buying a cheap or even the better carpet shampooer or even renting one. Call SPOTLESS they are worth every penny!
Beth Street
Apr 17, 2022
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We've tried several carpet cleaners for our rental properties over the years, but we've never got the amazing service that we have gotten since we started using Spotless. We just had some VERY heavily stained carpet cleaned and it looks like brand new. The staff and workers are so kind and accomodating --- I will never use anyone else! Call Spotless-- you will not be disappointed.
Revonda Mills
Feb 18, 2021
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Michael Jones came out and cleaned my three bedrooms of carpet today. Very professional and knowledgeable about his job. Cleaned all three rooms and did an excellent job. I would give this business and this employee a solid 10 and will definitely use again and recommend to my friends. Service: General carpet cleaning
