Business Details
43 Years
experience
Your Partner for Facility Management Excellence
Founded in 1983, OpenWorks has established itself as a leader in facility management and janitorial services, driven by a commitment to innovation and customer-centric solutions. Our ISSA-backed CIMS certification underscores our dedication to continuous improvement and industry-leading standards. We specialize in delivering tailored services for multi-site businesses, combining national oversight with localized execution through a network of professional franchise owners and independent service providers. Our unique Total Quality Assurance (TQA) model ensures operational consistency, compliance, and risk reduction across diverse industries, including healthcare, education, and manufacturing.With 40 years of expertise, we leverage advanced technology and a proven 5-step process to enhance facility efficiency and client satisfaction. Our 99% customer retention rate reflects our ability to exceed expectations through personalized service and a culture of accountability. Backed by a collaborative team and a focus on entrepreneurship, we prioritize transparency, ethical practices, and community impact, ensuring long-term value for our clients and partners.
Services
Facility Management
Janitorial Services
Landscape Maintenance
Pest Control
HVAC Services
Handyman Services
Plumbing
Supply Replenishment
Terminal Cleaning
Compliance Management
Details
- Year established: 1983
Highlights and features
- We have 40 years of experience in facility management and janitorial services.
- Our TQA model ensures consistent, compliant service across all locations.
- We leverage technology for real-time insights and operational oversight.
- Our 99% customer retention rate demonstrates unmatched client satisfaction.
- We combine national resources with personalized, site-specific execution.
Associations and certifications
- ISSA CIMS Certification
What people say
Terrific communication
Helpful employees
Exceeds expectations
Personalized service
Consistent quality
Services
Facility Management
OpenWorks provides comprehensive facility management solutions tailored to multi-site businesses. Our services ensure operational consistency, compliance, and risk reduction through national oversight and localized execution. Clients benefit from streamlined processes and enhanced efficiency across diverse industries.
Janitorial Services
Our janitorial services combine advanced technology and a proven 5-step process to deliver clean, safe environments. We specialize in healthcare, education, and commercial sectors, ensuring compliance with industry-specific regulations and maintaining high hygiene standards.
Landscape Maintenance
OpenWorks offers landscape maintenance to enhance property aesthetics and functionality. Services include lawn care, seasonal cleanups, and hardscape maintenance, tailored to client needs while ensuring environmental sustainability and curb appeal.
Pest Control
Our pest control solutions focus on prevention and eradication, ensuring safe and compliant environments. Using industry-approved methods, we address infestations in commercial, healthcare, and educational facilities, minimizing disruptions to operations.
HVAC Services
OpenWorks provides HVAC maintenance and repair services to ensure optimal system performance. Our technicians deliver energy-efficient solutions, improving indoor air quality and reducing operational costs for commercial and industrial clients.
People
Eric Roudi
Founder
Eric Roudi founded OpenWorks in 1983 after graduating from Tufts University. Driven by entrepreneurial spirit and a commitment to quality, he built the company into a national facility management leader with a 99% customer retention rate.
Questions
What services does OpenWorks offer?
OpenWorks provides facility management, janitorial services, landscaping, pest control, HVAC maintenance, and compliance solutions tailored to multi-site businesses.
Is OpenWorks certified for quality standards?
Yes, we hold ISSA-backed CIMS certification, demonstrating our commitment to continuous improvement and industry-leading cleaning and management standards.
Which industries does OpenWorks serve?
We specialize in healthcare, education, manufacturing, logistics, and property management, offering customized solutions to meet each sector's unique requirements.
How does OpenWorks ensure service consistency?
Our Total Quality Assurance (TQA) model combines national oversight, technology-driven insights, and a network of vetted providers to maintain consistent service quality across all locations.
Can I franchise an OpenWorks location?
Yes, OpenWorks offers franchise opportunities with support for business owners seeking to leverage our established systems and expertise in facility management.
Reviews (6)
Calsey Smith
Feb 23, 2022
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I would not suggest this company at all. They sell you hard on quality cleaning and how they use the best and hire the best. The reality? They franchise the cleaning out and you do not meet your cleaner until the start date. Their "quality" tends to be much different than the big sales pitch. I have went through two different cleaners at this point due to efforts in cleaning, quality of cleaning as well as punctuality. I would NOT suggest. Keep it local-- hire someone local not a huge company like Open Works.
Elizabeth Molina
Feb 14, 2022
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DO NOT WORK FOR THESE PEOPLE! If I could give 0 stars I would, they hire people to work but don't pay them & they are hard to contact, I was blocked from calling because they refused to pay me for well over a month & the guy Raul Mejia kept hanging up on me saying he wasn't going to do anything about my issues. Don't trust them they are liars & thief's specially Rosa & Reyna. They yelled at me & refused to give me any type of Information, said that I wasn't a worker even tho I worked for them for 2 weeks, I have voice recordings & video recording how they treated me, I have yet to be paid.
They hire & fire undocumented people & don't pay them. Because they know they don't speak up so they are easy prey to get taken advantage of. I will be posting this as many places to get attention to this nightmare company.
They hire & fire undocumented people & don't pay them. Because they know they don't speak up so they are easy prey to get taken advantage of. I will be posting this as many places to get attention to this nightmare company.
Administrative Coordinator
May 25, 2020
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The first rep I met was incredibly kind and responsive for the first two meetings. In the first meeting I told him we were not interested in their services but he insisted on coming back with his manager to work out a potential deal. I finally agreed to schedule a "one-time" clean to test their crew. They did such a poor job I had to request for them to come back and clean everything they had missed. (They did not end up coming back)
Ana V.
Apr 08, 2019
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Open works is by far the worst place I have ever worked for it is disorganized, poor management and they don't pay there employee's on time. I have been waiting for a check for almost two week's now not sure what is going on here. I have tried getting a hold of management district mangers and so called supervisors and no one has tried returning my call. I thought it was a sincere company that honored there employee's but I guess not cant even get a call back to let me know whats is going on with the hard worked money I earned breaking my back for this company, i even had to get on my hands and knees to make sure i was leaving it spotless. Anyways, don't hire them to clean your office cause there is no guarantee it will look nice and spotless they mostly hire tweakers and drunks to clean your office. If i could rate them it be a zero in all categories.
Kevin Dorce
Dec 24, 2018
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I recently became a new franchisee. The staff has been extremely cooperative, informative and supportive. Definitely am glad to have them on my team.
K. B.
Nov 30, 2018
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I would never recommend open works to anyone because of the az staff - tobi, romina and mary. they sell services that they cannot provide and and do not do anything to make it right. our company has been requesting they fulfill on the agreement and we have been left with half of a job done. tobi came to our office 3 separate times and did not bid the job properly. sent in and crew and only did a section of the building and has asked us to pay more for them to complete the work because he did not bid it correctly. 5 stars to the crew - that comes in to clean is absolutely magnificent, communicates proactively and makes sure that we are satisfied.
