Business Details
31 Years
experience
Emergency
services
Trusted Carpet & Upholstery Cleaning in Cleveland
Pensicola Carpet & Upholstery has served Cleveland and surrounding communities for over 30 years as a locally owned and operated business. Founded by owner-operator Im Will Watts, the company specializes in carpet cleaning, upholstery restoration, and emergency flood damage services. As an IICRC-certified provider, Pensicola prioritizes eco-friendly cleaning solutions safe for pets, children, and sensitive individuals. The team maintains transparent pricing with no hidden fees while offering 24/7 emergency response for water damage, trauma, and biohazard situations. Pensicola's technicians undergo rigorous training to ensure proper tool usage and job satisfaction, which translates to exceptional customer service.The company guarantees satisfaction through its proven four-step cleaning process that includes inspection, pre-treatment, hot water extraction, and final grooming. Pensicola extends furniture longevity through specialized upholstery cleaning techniques while providing flood damage mitigation services that include water extraction, structural drying, and mold remediation. The business maintains certifications from the Institute of Inspection Cleaning and Restoration Certification and participates in the Black Carpet Cleaning Association of Ohio. Pensicola's commitment to quality is demonstrated through its Safe Driver Awards and dedication to treating every customer with the same care as its first client.
Services
Carpet Cleaning
Upholstery Cleaning
Flood Damage Cleanup
Pet Odor Removal
Trauma Cleanup
Details
- Year established: 1995
Highlights and features
- Locally owned with 30+ years of Cleveland experience
- IICRC-certified cleaning specialists on staff
- Transparent pricing with no hidden fees
- Eco-friendly products safe for pets and children
- 100% satisfaction guarantee on all services
Associations and certifications
- Institute of Inspection Cleaning and Restoration Certification
- Black Carpet Cleaning Association of Ohio
What people say
Saved our carpets after a flood
Upholstery service looks brand new
Prompt professional service
Affordable pricing
Thorough technicians
Services
Carpet Cleaning
Our carpet cleaning service removes stains, allergens, and bacteria using eco-friendly products and hot water extraction. We serve residential and commercial properties across Cleveland, offering pet odor removal and trauma cleanup. Our four-step process guarantees thorough results with satisfaction guaranteed.
Upholstery Cleaning
Professional upholstery cleaning revitalizes sofas, chairs, and office furniture through fabric-specific techniques. We use gentle yet effective methods to remove deep-seated dirt while protecting delicate materials. Optional fabric protection treatments extend furniture longevity and maintain fresh appearance.
Flood Damage Cleanup
24/7 flood damage service includes rapid water extraction, structural drying, and mold remediation. Certified technicians use industrial equipment to remove standing water and prevent secondary damage. We handle debris removal, disinfecting, and coordinate necessary repairs for residential and commercial properties.
Pet Odor Removal
Specialized pet odor removal targets urine, dander, and bacteria embedded in carpets and upholstery. Our enzymatic cleaning process eliminates odor sources rather than masking smells. Safe for pets and children, this service restores fresh indoor air quality and prevents recurring stains.
Trauma Cleanup
Discreet trauma and biohazard cleanup services follow strict safety protocols for bloodborne pathogens. Certified technicians handle crime scene and unattended death situations with compassion and professionalism. We provide complete sanitization and decontamination while coordinating with law enforcement and insurance providers.
People
Im Will Watts
Owner/Operator
With over 30 years of experience, Im Will Watts founded Pensicola Carpet & Upholstery as a family-owned business serving Cleveland. As an IICRC-certified technician, he ensures every job meets strict quality standards while maintaining personal customer relationships.
Questions
What areas do you service?
We serve all Cleveland neighborhoods including Downtown Cleveland, Tremont, Old Brooklyn, Parma, Cleveland Heights, and surrounding Northeast Ohio areas.
Do you offer emergency services?
Yes, we provide 24/7 emergency response for water damage, trauma, and biohazard situations with 60-minute arrival guarantee.
Are your cleaning products safe for pets?
We use eco-friendly, non-toxic solutions that are safe for pets, children, and individuals with sensitive skin.
How much does carpet cleaning cost?
Carpet cleaning starts at $0.30 per sq. ft. with exact pricing determined after free inspection and consultation.
Do you handle insurance claims?
Yes, we assist with insurance claims documentation and provide detailed estimates for flood damage restoration projects.
Reviews (6)
Britt E.
May 06, 2022
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Hired Pensicola Carpet to clean the carpet in my living room. Will and Cory did an excellent job. They were efficient, professional, prompt, and friendly. We discussed in detail prior to my appointment what stains I was concerned about and believe it or not, the stains are GONE! I would definitely work with them for my carpet cleaning needs in the future and plan to recommend to my peers. Thank you for the great work, guys!
Be Bell
Nov 13, 2021
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Will was fantastic! Very professional, gave me an estimate, and stuck to it. I was amazed how Will was able to clean my dining room chairs, I thought they were stained for life, but they look like new again after they were done with their process. I highly recommend Pensicola!
Lovely Hill
Jun 17, 2021
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I recently experienced some water damage in my basement. The entire finished side of my basement flooded. I contacted a few water damage companies for different estimates and Pensicola Carpet Cleaning Co. was able to give me a VERY reasonable estimate than these big companies smh! Talk about a customer who was very satisfied with the professionalism of this company. They were very knowledgeable in regards to my water damage problems. They did an excellent job drying my floors! Highly recommend this company!
Clotea Mack Lifted In Love
Nov 14, 2020
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The owner and propreitor is not only professional and timely, but he is knowledgeable and goes above and beyond his duties to explain the process. He is patient with explaining the potential problem areas and is in the business of making sure that his customers understand what they need to do to maintain the work that he has done. He does more than clean your carpet. He educates his customers.
Carol Nance
Nov 08, 2020
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I've been a very satisfied customer of Pensicola Carpet Cleaning for over10 yrs. My husband and I have had consistently outstanding service, and we have total confidence in Will and his associates. Our carpets ALWAYS present beautifully! Consider this a permanent A+++++ review! Services: Upholstery cleaning, General carpet cleaning
Christopher Tripp
May 11, 2019
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My wife has had many huge names in the carpet cleaning business come out and do our carpets for years and as time goes on the carpet gets worn and no matter who you call the carpet just wasn't coming clean to the point my wife wanted the carpets taken up and living with just the hardwoods beneath, that is until I took a chance on Pensicola Carpet Cleaning! The service was great! They were on time, friendly, informative and these two young men worked from the time they entered till the time they left leaving a smile on my wife's face that led to a smile on mine! I was really appreciative of their professionalism and the fact that they were the first carpet cleaners that did exactly that! I refuse to use another service! Job well done!
