Got Carpets

This is the third time I've used Got Carpets? and I cannot recommend them enough. Krystle is friendly, prompt, competitive, and most important EFFECTIVE. I have a rental property and tenants can be rather rough on the carpet. Krystle works magic leaving the carpets fresh and inviting. I highly suggest using her services. A++ Services: Pet stain & odor removal, General carpet cleaning

Krystle is top notch! We used Got Carpets from a Groupon deal back in 2010 when we moved into a new house. She did a great job then - and I was so impressed that I have continued to refer her to friends, family and my clients in real estate. Once again she has done a bang up job for me personally on some stains on light colored carpet. She is timely, professional, knowledgeable and absolutely the nicest. Did I mention the value? She goes just about anywhere in the metro area and her pricing cannot be beat.

Krystal did an amazing job! She is extremely professional, punctual and personable. My carpet looks brand new! I highly recommend Got Carpets for my future cleaning services. Services: Deep clean, General carpet cleaning

Got carpets worked magik on my carpets! I didn't expect much but was left awed. Honestly i don't even recall my carpet ever looking so good. They even have my dogs favorite chair looking almost new! No more dog hair or slob. Im truly impressed! Id wholeheartedly recommend their service and definitely use again. Awesome job! Services: Upholstery cleaning, General carpet cleaning

Krys was on time was very professional and efficient I was extremely pleased with her services. Will definitely use her again. Love the look of my carpet. Services: Upholstery cleaning, General carpet cleaning

We are a real busy family. I needed my carpet cleaned quickly. I went on Groupon and found GOT CARPET. I scheduled my appointment through a chat. Krystal was at my house within 2 hours. My carpet looks and smells great. Thanks so much Krystal! My family appreciates you! Services: Pet stain & odor removal, Deep clean, General carpet cleaning

Usually when you receive mediocre to poor service, you caulk it up to getting what you paid for, but when you pay the same overall price as other major carpet cleaning company rates, then it's a poor value. To be fair, she was responsive and available next day so if you're under a tight timeline, then maybe this is an option. However, the quality of work is mediocre at best and less than satisfactory for the amount of time spent cleaning the carpet and price for the service.

I was quoted $190 estimate over the phone which included a Groupon-equivalent "deal" pending walkthrough. I provided as much information as I could over the phone including number of bedrooms, hallways, and staircases as well as some drywall dust and potential latex paint overspray. During arrival/walkthrough there were just fees upon fees. 'There's a $25 travel fee to come out to your place' 'Oh you didn't mention you had a 15sf walk-in closet - costs extra.' 'Oh you didn't mention that your carpet wasn't on the first floor, that usually costs extra but I can waive that' 'Oh and I need to receive full payment before starting any kind of work because you're not here in person' So the $190 quote quickly balloons to almost $250 - which is actually more than regular rates from other professional large carpet cleaning companies.

The kicker is, for this price, she only spent an hour cleaning. 2 bedrooms (with a walk-in closet), a hallway and 2 staircases with stains - 1 hour. The results were subpar, in my opinion. She barely got much of the drywall dust and paint overspray off the areas that I was most concerned about. The rest of the carpet had little difference before vs after the treatment.

A residential grade $200 hoover carpet cleaner would have gotten the same results. I called the painter afterwards and he came by with a brush and a bucket of soap and water. He got the paint stains off the carpet in 20-30 minutes with some old fashioned elbow grease.

I reached out to Got Carpets for a quote on cleaning my condo carpet after my tenant returned the keys. The tenant had a large dog and I was concerned. Krystle was extremely responsive and provided a competitive quote. She called to report a cancelation and asked if she could arrive early. She was a consummate professional, worked quickly and neatly, leaving my carpet looking and smelling like new! This was my first time using Got Carpets but I will definitely reach out to Krystle again in the future. I highly recommend Got Carpet for all your carpet cleaning needs!

Krystle from Got Carpets Atlanta is a magician. I have a large puppy who is almost two but gets so excited when he sees me he piddles all over my carpers. She consistently gets the stains and any odor out. When she's finished the carpet looks great, smells nice and cleans up much more easily after his accidents. Krystle is a pleasure to work with.

She is very dependable - when she says she'll be here, she is - always right on time. Her provides quality work and service. In addition, she has a delightful personality and is easy to get along with. Her prices are always competitive and although I check on deals from other services, I always come back to her - knowing I will be satisfied. I would definitely recommend her and will use her again.

This is the third time I have used Got Carpets? and Krystal has done a great job each time. This time though, she has worked true wonders! I wish I had a before picture of my 7yo son's room, but it would be too embarrassing. I don't know what on earth made all the stains in there (maybe a bunch of boys playing in there every day :)) but Krystal made it like new again. I highly recommend Krystal and Got Carpets?!

I have used Got Carpets twice now. Both times they show up on time and did a fabulous job. My carpets were very soiled from three old dogs, but Got Carpets was able to take care of the stains and the odor. I am extremely pleased and will definitely use them again! I highly recommend them.

I was referred to GotCarpets by a friend who has been using them for a years and I was amazed at how clean her carpets were. Anyways I had used two other services from Groupon and Angie's list in the last and was very unhappy with them. One of them was just terrible, it actually left the carpet dirtier and other barely cleaned it. The tough frequently used areas were still brown.

Never using Groupon again. I scheduled time with Crystal at GotCarpets and picked the 5 room special deal. I had an accident a few days ago and my son had sprayed glue all over one room carpet. Didn't have much expectation to be honest based on my past experience. Crystal showed up on time. She went around the house quickly seeing what I needed to get done.

She spent about 2 hours doing my house and spent quite some time with the carpets with spray glue on it. At the end it looked good and clean but since the carpets were still wet I couldn't tell much (again based on past experience once they dry the the real picture emerges). She offered me a 30 day warranty on her work (I got the protection layer also put) and she left.

When I got back home in the evening I was AMAZED at the dry carpets. They were like NEW. I kid you not even the heavy traffic areas that the previous two chaps failed to clean was now WHITE. I thought it was a trick and may last just a day but it's been a week and it's still clean! Whatever she did Works and works great. Anyways the reason I wrote this review was because a day later the room with the spray glue on the carpets still had just a little bit of glue left over in a patch that hadn't completely come off (that was the center of the carnage).

I called Crystal and she returned back here today and did the room again for free. The warranty actually works! I'm sold on her service and quality. I don't know what happened with others but I'm definitely using her going forward. It hard to find good services and when you find one you stick to them.

We have used Got Carpets with Owner Krystle for over 8 years since we got our dog. She is always professional, calls prior to arrival and handles all of our cleaning needs. With Got Catpets, I always know that I will have top quality results. Other companies seem cheaper, but read their reviews. Not reliable!

Krystle was very professional and thorough. My carpets look fantastic! She was very courteous and timely. I was referred to GotCarpets by a co-worker and I am very pleased with their services and would use them again.

Got Carpets did an amazing job. Krystle was able to make it my house earlier than our appointment time and was very courteous, honest and knowledgable. The carpets were spotless and I would definitely recommend their services to friends. Thanks Got Carpets!

Krista arrived on time, worked quickly, but thoroughly, and did a fantastic job on cleaning up our carpets. We tend to treat our carpets roughly and they look almost as good as new. This is the second time she has done our carpets and I plan on continuing to use Got Carpets in the future.

Krystle and her team came out to our house and did a fantastic job. They communicated well in advance of their visit and made sure we were home. Upon coming, they did an extremely thorough and professional job and were very personable and friendly. Our sofa's and chairs look like new now. I would highly recommend Got Carpets! - Josh Lieberman

They were easy to schedule an appointment with, it was no problem to reschedule when I had a conflict. They showed up on time, did the work and the carpet looked great. I thought their prices were very reasonable. I've used a lot of carpet cleaners in the past and would recommend them as they compared very favorably to the other services I've used. I did not experience any of the negative things I've seen written by the other reviews.

We had this company scheduled on two straight days. The first day, they said they would be 4 HOURS late and would need to reschedule. The second day, they were 1 HOUR late (total of 5 hours over 2 days). They never called either day to say they were running late. I had to call their main number and speak to the receptionist who didn't have any idea where the crew was or when they might get to my place.

I had to specifically ask her to call the crew for an ETA. Despite this horrible customer service, we really needed our carpets cleaned within a tight deadline, so we stuck with them even though they clearly did not care about customers in the least. When the crew finally showed up on the 2nd day (1 hour LATE), the main person (Krystal) was angry and belligerent.

After walking through the house, she asked me what the agreed upon price was for the job. When I told her the price that had been agreed upon via multiple emails with the company, she started shaking her head and said, "No, no, no, no. You're not getting your carpets cleaned for that price. No way." Wow, really? That's how you talk to a customer in their home? Krystal kept saying that I needed a coupon, which was never mentioned in the 10 or so emails I exchanged with the company.

And when I asked her for the "real" price (without whatever coupon she was talking about), she gave me a price that was $200 MORE (!) than the agreed upon quote. Upon hearing the NEW price, I declined their services and Krystal went out of her way to angrily stomp out of my house before SLAMMING my front door behind her. If you want a company that shows up late without calling, has horrible customer service, and tries to make you feel threatened, demeaned and uncomfortable in your own home, then Got Carpets has you covered.

I can schedule an appt with Got Carpets? using a livingsocial deal. I email my livingsocial coupon code to them. This is my rental property. They arrived on time and my tenant reported they did an awesome job. I have a 4 bedroom, stairway, and hallway. The tenant reported the stairs looked like brand new carpet. I would definitely use them again. I give them 4 stars.