Castle-Maids

My wife and I are extremely pleased with Lauren and Castle Maids customer service, fair pricing and quality of work. The home cleaners arrived on time, were very polite and did a great job. Worth every penny! Service: Standard cleaning

I was so very impressed with the quality of my deep clean service. So much so, that I will be using Castle Maids for my routine cleanings. The price is spot on and the attentiveness of my house cleaning needs were phenomenal. Their customer service was *chef's kiss*! Thanks! Service: Deep clean

Communication is great. I submitted a consultation request online. Someone contacted me within a couple of hours. After a short phone conversation, I had a quote. The team showed up on the scheduled date. They were courteous and professional. They had my house thoroughly clean in about 2 hours. Very satisfied with this service.

I love how clean my home is after a visit from Castle-Maids! I have been a customer for several years. You can expect the owner to call you to discuss what you want cleaned and how often. You will receive a estimate that is reasonable compared to many other companies in my own experience. I appreciate that I can easily contact the owner by phone or email to reschedule or make special requests. A team of two people typically come to clean. They are friendly, efficient, flexible, timely, as well as kind and courteous. Great with pets also!

Castle-Maids is a great and trustworthy cleaning company. I trust them to clean my home when I am not home. They do an awesome job and clean my home way better than I can on my own! I would recommend this company to anyone in the area that wants to get there home cleaned! Castle-Maids is the best! Services: Deep clean, Cleaning

I used Castle Maids today for the first time and I am beyond pleased! For a girl who's mom owned a cleaning company for many many years, I am hard to please but I am blown away! Brenda and Rachel were our cleaners and they were so nice, so professional and very thorough. We will start an every 3 week cleaning with this company. The owner was so informative and made me feel so comfortable about the people coming into our home. Looking forward to a long lasting relationship with CastleMaids!

Castle-Maids is a great company. Scheduling was easy, and the manager Lauren answered all my questions. Cleaners Christine and Mallorie arrived on time and were friendly and well-prepared to work on the house. They performed excellent and thorough work. The house looked and felt so clean! I would recommend this company, I feel comfortable with the staff, and am happy they will be coming regularly.

I have had the excellent services of Castle Maids for over 8 years! Lauren Casolo and her team are professional, friendly, and care about their clients. Their service is exceptional, reliable, dependable, and flexible. They pay attention to little details and are always consistent with their cleaning. Over these years she has been easy to work with if I needed to change my services or the regular cleaning appointment do to changes in my personal schedule. A reliable and professional company that I am pleased to recommend!

Castle-Maids is a really great value for great service! Lauren is super responsive! They'll work with you to reschedule, change service, change frequency, etc. This is one of the few places left where I feel like customer service and responsiveness still matter! Can't recommend more! Service: Standard cleaning

Always nice to come home to a clean house! Scheduling was easy. They were always on time, or let us know right away if there was going to be a slight schedule change. Workers were very pleasant and did an overall nice job!

I decided to give this company a try after my cleaning lady moved out of town. The customer service seems good. However, the cleaning was poor. I paid $184 for 3 hours of cleaning that I could have done myself. 1. They were late. 2. I paid for the ultra cleaning~deep cleaning~ and my home was no where near deeply cleaned. The vents were still dusty. Stains were on the countertop. The kitchen floor still had crumps. 3. They left their trash at my front door.

I was very disappointed with the service I got on a move-out cleaning. I got 3 quotes from cleaning companies in the Frederick area for a move-out cleaning on a 2 level 3 bedroom rental townhouse. They were the highest price compared to Royal Flush Cleaning and Molly Maid so I figured that would ensure complete service. Asked about a few things and was reassured a complete job would be done. Showed up to the house after the cleaning was completed and was not happy. Refrigerator was still filthy and I was told that they forgot to clean it and would come back and clean it.

If you are the highest priced cleaning service, then how do you forget to clean the refrigerator? The light switches being cleaned that I asked about were not wiped down. The oven rack was put back in incorrectly and at a diagonal angle. Back splash behind the sink wasn't wiped down. Cobwebs were not removed and thermostat not wiped. Found a cobweb across the thermostat.

In general it looked like crap. I took pictures of everything and sent them in an email and they came back and addressed my complaints and apologized. But for $296 on a 2 level, 3 bedroom townhouse move out cleaning, they should've done a much better move-out cleaning job. I would never use this cleaning service again.