Business Details
30 Years
experience
Emergency
services
Your Trusted Partner for Commercial Cleaning Solutions in Radford, VA
ServiceMaster Commercial Cleaning has been a trusted provider of commercial cleaning solutions since 1996, serving Southwest Virginia with a commitment to excellence and community engagement. Our locally owned franchise combines decades of industry experience with proven systems developed by the nationally recognized ServiceMaster brand. We specialize in janitorial services, tile and grout cleaning, hard surface floor maintenance, and industrial solutions like dry ice blasting, all delivered with a focus on environmental responsibility and client satisfaction. Our proprietary Capture and Removal Cleaning method ensures superior results while reducing costs, and our performance-based approach guarantees measurable outcomes tailored to each client's needs. With a team of trained professionals and a dedication to continuous improvement, we pride ourselves on maintaining long-term relationships with over 175 facilities, including medical, educational, and industrial clients. Our 24/7 communication systems ensure rapid response to emergencies, and our electronic inspection processes maintain consistent quality across all services. As active members of the Radford community, we blend local expertise with national standards to deliver cleaning solutions that exceed expectations.
Services
Janitorial Cleaning
Tile & Grout Cleaning
Hard Surface Floor Cleaning
Dry Ice Blasting
Post Construction Cleaning
Carpet Cleaning
Upholstery Cleaning
Window Cleaning
Commercial Pressure Washing
Details
- Year established: 1996
Highlights and features
- We implement a patented Capture and Removal Cleaning system for superior dirt elimination
- Our electronic inspection systems ensure consistent quality across all services
- 24/7 communication channels guarantee rapid response to emergencies
- Locally owned with access to national ServiceMaster training resources
- Eco-friendly cleaning products certified by Environmental Choice and Green Seal
What people say
Excellent job
Reliable service
Efficient cleaning
Eco-friendly practices
Prompt response
Services
Janitorial Cleaning
Our janitorial services maintain clean, healthy work environments across 175+ facilities. Using microfiber technology and HEPA filtration systems, we remove 99% of particulates while reducing cleaning time by 25%. Our performance-based approach focuses on outcomes rather than hours worked, ensuring cost efficiency without compromising quality. Clients benefit from consistent service through our documented inspection processes and rapid issue resolution systems.
Tile & Grout Cleaning
Specialized tile and grout cleaning services restore commercial flooring to like-new condition. High-pressure equipment removes embedded soils from ceramic, porcelain, and natural stone surfaces. Optional sealing extends cleanliness for months while routine maintenance recommendations help preserve results. Our six-step process includes pre-treatment, deep cleaning, and complete drying for optimal outcomes in high-traffic areas.
Dry Ice Blasting
Non-abrasive dry ice blasting provides chemical-free decontamination for industrial equipment. This EPA-recommended method removes bacteria and residues without water or solvents, making it ideal for food processing and sensitive environments. The process sublimates CO2 pellets, leaving no secondary waste while effectively cleaning complex machinery and hard-to-reach areas with minimal downtime.
Carpet Cleaning
Professional carpet cleaning services extend flooring lifespan while maintaining professional appearances. Our low-moisture methods reduce drying time and disruption, with Scotchgard protection preventing future stains. Regular maintenance programs include quarterly cleanings and annual deep extraction, using environmentally friendly products that preserve colors and textures across commercial spaces.
Post Construction Cleaning
Comprehensive post-construction cleaning prepares buildings for occupancy by removing construction residues. Services include dusting hard-to-reach areas, cleaning fixtures, and vacuuming carpets to eliminate drywall dust and debris. We coordinate with contractors to ensure timely completion, making spaces ready for immediate use while following safety protocols for newly renovated facilities.
People
Gale Thompson
Owner
Gale Thompson founded ServiceMaster Commercial Cleaning in 1996 after a 14-year insurance career. A Carson Newman College graduate, he transitioned from athletics to business leadership, building a 125+ employee team serving Southwest Virginia. Active in Central Presbyterian Church, Gale balances community involvement with operating Virginia's premier commercial cleaning franchise.
Questions
What commercial cleaning services do you offer?
We provide janitorial services, tile & grout cleaning, dry ice blasting, carpet care, window cleaning, and post-construction cleanup across Southwest Virginia.
Do you serve medical facilities?
Yes, we specialize in healthcare cleaning with PQRS/HCAHPS compliance and infection control protocols for hospitals and clinics in our service area.
How quickly do you respond to emergencies?
Our communication systems guarantee response within one hour of any emergency cleaning request, with same-day resolution for most issues.
Are your cleaning methods environmentally friendly?
We use ServiceMaster Clean Green products certified by Environmental Choice and Green Seal, minimizing environmental impact while maintaining effectiveness.
Can you handle large industrial facilities?
Our team provides industrial cleaning including concrete polishing, pressure washing, and dry ice blasting for warehouses, manufacturing plants, and distribution centers.
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Reviews (7)
D. Camaro
May 25, 2018
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The level of service and professionalism from Service Master to our previous cleaners is no comparison. Service Master exceeds my expectations every time. I have used them now for close to four months and cannot imagine how I managed without them. I highly recommend them.
Stephen Handy
Jan 22, 2018
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I have had wonderful service levels with ServiceMaster in the New River Valley. When I started a new job as the Manager of a local warehouse, we were in need of a new and well-organized company to clean our offices and other areas around the warehouse. We hired ServiceMaster and have had a fantastic experience using them over the past several months. If I have any issues or requests at all I can contact the local office and have it resolved or taken care of immediately. The management and office staff are always professional, courteous, and willing to help with any of my needs. I would highly recommend them to anyone in need of a cleaning service.
Catherine Alcorn
Jan 30, 2017
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ServiceMaster Commercial Cleaning is a cleaning service that I've been very satisfied with. The managers and the supervisors are amenable to anything that I need. If ever there is extra cleaning that I need done or something that's happened during the day or a problem that I have with the way something's been cleaned, they're very responsive. One phone call or one email usually handles our problem. I think that they train their employees better and they are more responsive than other cleaning services I've worked with.
Vicky Fisher
I like the fact that ServiceMaster Commercial Cleaning is a local business--even though they are a national company they have a locally owned franchise. Also, I was impressed by Adams enthusiasm. He seemed to be very conscientious about what he did. He was very nice, and seemed genuinely interested in our business. He and his staff were always extremely responsive. If we contacted them about any issues, they usually had somebody here to deal with it the same day. Then they would do follow-up to make sure that the problem did get resolved and that we were satisfied with the response.
Sarah Anderson
I like the fact that ServiceMaster gives me the option of not having to use their paper products. Also, they are very good about keeping track of the inventory of those items, and giving me a heads-up on when I need to order more. That's one less thing I have to do. Also, Janet is fantastic with communication, and always is quick to correct any problems.
Jim Vicars
ServiceMaster Commercial Cleaning does a good job, especially when it comes to keeping the floors waxed and polished. With an institution like us, my emphasis is always on the cleanliness of the property, and that starts with the floors because if you walk into a building and you see well-kept floors, it sets the impression for the entire building. They've done a good job of finding the key person who can keep the floors clean, that is the first step of making everything else look good. Also, we are able to address any problems, concerns, or issues that we have on a regular weekly basis in meetings with the supervisor, which is very helpful.
Catherine Alcorn
ServiceMaster Commercial Cleaning is a cleaning service that I've been very satisfied with. The managers and the supervisors are amenable to anything that I need. If ever there is extra cleaning that I need done or something that's happened during the day or a problem that I have with the way something's been cleaned, they're very responsive. One phone call or one email usually handles our problem. I think that they train their employees better and they are more responsive than other cleaning services I've worked with.