Business Details
22 Years
experience
Award-Winning Home Cleaning Services in Dallas, TX
Dallas Maids has been delivering professional house cleaning services in Dallas, Texas, since 2004. Founded by Greg Shepard after a career in high-tech, our mission is to remove the burden of cleaning so clients can focus on family, friends, and personal time. We pride ourselves on rigorous staff vetting, including background checks and in-person interviews, ensuring only 2% of applicants join our team. Our 100% satisfaction guarantee and three-point quality control systemperiodic inspections, client feedback, and immediate issue resolutiondemonstrate our commitment to excellence. Recognized as the #1 maid service in Dallas through awards from D Magazine, the Better Business Bureau, and customer reviews, we offer standard, deep, move-out, apartment, green, and carpet cleaning. Our eco-friendly practices, transparent pricing, and community initiatives like free cleanings for cancer patients through Cleaning for a Reason reflect our dedication to trustworthiness and social responsibility.
Services
Standard Cleaning
Deep Cleaning
Move-Out Cleaning
Apartment Cleaning
Green Cleaning
Carpet Cleaning
Served areas
- Dallas, Plano, Richardson, Carrollton, Frisco, Coppel, Univeristy Park, Highland Park, Addison, and surrounding areas
Details
- Year established: 2004
Highlights and features
- We have over 20 years of experience in residential cleaning.
- Our team undergoes rigorous background checks and interviews.
- We offer a 100% satisfaction guarantee with free re-cleaning.
- We use eco-friendly cleaning supplies at no extra cost.
- Our BBB A+ rating since 2007 demonstrates our trustworthiness.
Associations and certifications
- Better Business Bureau
What people say
Spotless results
Thorough cleaning
On-time service
Professional staff
Eco-friendly options
Services
Standard Cleaning
Our recurring housekeeping service maintains cleanliness with weekly, biweekly, or monthly visits. Focused on kitchens, bathrooms, and living areas, it ensures a consistently tidy home. Clients benefit from predictable scheduling and reduced long-term effort.
Deep Cleaning
A thorough top-to-bottom clean targeting neglected areas like baseboards, appliances, and fixtures. Ideal for seasonal refreshes or pre-event preparation, it restores homes to a pristine condition. Clients enjoy a comprehensive transformation without personal effort.
Move-Out Cleaning
Specialized cleaning for vacating or preparing properties, covering windows, doors, and high-traffic zones. Ensures deposit return compliance and leaves spaces spotless for new occupants. Clients avoid the stress of end-of-lease cleaning.
Apartment Cleaning
Tailored for apartments, townhomes, and dorms, focusing on compact spaces and shared areas. Addresses unique challenges like limited storage and high-traffic zones. Clients gain time while maintaining a clean, organized living environment.
Carpet Cleaning
Professional steam cleaning and odor removal for carpets, extending their lifespan and improving indoor air quality. Uses eco-friendly solutions to tackle stains and allergens. Clients enjoy refreshed floors without DIY hassle.
People
Greg Shepard
Founder & CEO
Greg founded Dallas Maids in 2004 after a tech career at IBM and Bank of America. He prioritizes hiring ethical, hardworking staff and paying living wages. Gregs leadership focuses on community impact and customer satisfaction.
Nely H.
Operations Manager
Nely ensures operational efficiency and client satisfaction with her organizational skills and positive energy. She manages team logistics and client relations, maintaining Dallas Maids high service standards.
Teresa R.
Service Manager
Teresa coordinates customer requests and field logistics while supporting staff. Her calm demeanor and multitasking skills ensure smooth operations and consistent service quality for Dallas Maids clients.
Valentina
Human Resources
Valentina recruits top-tier cleaning talent, ensuring Dallas Maids maintains its 2% hiring standard. Her focus on character and skill helps build a team that reflects the companys values of trust and excellence.
Analin
Quality Assurance Specialist
Analin monitors client interactions and staff performance to uphold service standards. She trains cleaners in customer service and ensures no feedback or task falls through the cracks, maintaining client trust.
Questions
What services does Dallas Maids offer?
We provide standard, deep, move-out, apartment, green, and carpet cleaning. Custom requests are accommodated upon discussion with our team.
How are your cleaning prices determined?
Rates depend on home size, cleaning frequency, and specific tasks. Get an instant quote online or contact us for a personalized estimate.
Do you offer a satisfaction guarantee?
Yes! If unsatisfied within 48 hours, we’ll re-clean areas at no cost or refund your payment if issues persist after inspection.
Are your cleaners vetted and insured?
All staff undergo criminal background checks, reference verification, and interviews. We carry $1M liability insurance and workers’ compensation for your protection.
Can I schedule cleaning outside regular hours?
Our office is open Mon-Fri 7:30am-10pm, Sat 9am-1pm. Emergency bookings are considered case-by-case for urgent needs.
How do I prepare for a cleaning appointment?
Minimize clutter, secure pets, and share specific instructions during booking. Provide access details if you won’t be home during the service.
Videos
Reviews (47)
Clayton Petty
Sep 22, 2024
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I reached out to Dallas Maids around 7 p.m. one evening, and they responded promptly, scheduling a cleaning for the next morning. We had just completed a remodel and were preparing to move in two days, but the house was too dusty for us to handle after work. The cleaner arrived right on time the following morning and did an incredible job! I highly recommend Dallas Maids and will definitely be using their services again in the future.
Taylor Floyd
Jun 19, 2024
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I absolutely enjoy using Dallas Maids. They are always on time, and their team consistently does fantastic work. I never have any issues scheduling them for the same week I need their services, and it feels like a real luxury to come home to a spotless house and unwind after a long day. Rosie, in particular, is wonderful. Shes friendly and pays great attention to detail, making the experience a true delight.
Michael P.
Jun 29, 2022
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We have been long time customers of Dallas Maids and unfortunately have noticed a significant decrease in service standards, professionalism, and customer service. The last few times we have booked with them, they have attempted to change the time, have arrived at the wrong time, and completely cancelled an appointment because they were "too busy." When they call, there is zero customer service outside of "we can reschedule you for XX date, " sometimes a week or two away. Highly disappointed as of late and would not recommend Dallas Maids.
Sean Jordan
Jun 25, 2022
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The service was fantastic. My place was a mess, with tons of pet hair, built up grime, dust, dishes, you name it. My maid took the time to get everything done the right way and I was so happy with how everything turned out. She was very polite and friendly as well. Will totally be using this service again. Services: Standard cleaning, Deep clean, Upholstery cleaning
Jen Tapia
Jun 21, 2022
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I scheduled a deep cleaning and window washing for my 2 bedroom 2 bath home. Liliana, the cleaner exceeded my expectations. She made my house look brand new! I've never seen the tub and sinks so white before. She also wiped down the lightbulbs which had a lot of dust. She took her time and the attention to detail was amazing. I requested her for the biweekly cleaning. I highly recommend their services. Thank you!
Rose Purdy
Apr 17, 2022
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Dallas Maids did a wonderful job cleaning my apartment while I'm recovering from surgery and unable to clean myself. I was thrilled with their attention to detail, responsiveness, and professionalism. I would highly recommend them to anyone looking for a great cleaning service. Services: Standard cleaning, Deep clean
Jean Lawson
Mar 21, 2022
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Dallas Maids Liliane did a wonderful thorough job on a deep cleaning of my condo. I am so happy that I definitely will have her back again. My overall first experience with Co. was great. I highly recommend this Co.
Adrianna Rivas
Mar 04, 2022
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The quality of this business has declined tremendously so don't even waste your time trying them out. I've used them for over a year and over the last month they have been EXTREMELY UNPROFESSIONAL. They never show up on time and when you try to call to get an ETA it's always "30 minutes". I waited for over 2 hours for them to show up today (after I had to reschedule them because they didn't show up on time yesterday either).
I've had to ask them to make sure they pay attention while they're cleaning because there have been multiple times that they leave and I have to go behind them to clean areas/places they missed or didn't think I would notice. Mind you, we are weekly regulars and this is how we get handled as clients. If I could give zero stars I would.
I've had to ask them to make sure they pay attention while they're cleaning because there have been multiple times that they leave and I have to go behind them to clean areas/places they missed or didn't think I would notice. Mind you, we are weekly regulars and this is how we get handled as clients. If I could give zero stars I would.
James
Feb 28, 2022
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I requested for a one time deep/move-out cleaning service in order to have my apartment ready for move out. Dallas maids responded swiftly and handled my requests (such as calling 30 minutes prior) so I can open/close the door while I worked throughout the day else where. Reina was sent and I had no issues with the quality of the cleaning, everything went smoothly. I also requested for a carpeting service that they seem to contract for (Don's Carpet Cleaning) and he did a fantastic job.
He cleaned more carpets in swiftly and the carpet looks fantastic. He was also friendly and answered the questions I had in regards to carpets. If I ever move back to Texas I would definitely re-use all the services they provide.
He cleaned more carpets in swiftly and the carpet looks fantastic. He was also friendly and answered the questions I had in regards to carpets. If I ever move back to Texas I would definitely re-use all the services they provide.
Sam Mroczynski
Feb 28, 2022
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Have been using Dallas Maids for about 6 months. I tried a few other services first, and I feel Dallas Maids is the best value for the money. I usually have Susan as my cleaner, and she's fantastic! Very thorough cleaning, friendly, fast, and works quietly. I am amazed at how nice my place looks after a Dallas Maids clean, and by how efficiently they work. Very happy customer, and plan to continue to use their services. I have them clean once every 2-3 weeks, and i can make changes via the online portal.
Kim Hunter
Feb 11, 2022
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We were so impressed with Dallas Maids and right away scheduled a second cleaning. On time, professional, efficient. Our house has never been cleaner! Their attention to detail is incredible. We also appreciated the ease of scheduling on-line and getting just the right number of reminder e-mails prior. They are fantastic! Service: Standard cleaning
Amanda C.
Jan 14, 2022
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Great customer service! I needed a clean within just the next four days, and they scheduled me quickly and easily. The website is clear and easy to use, and I got three very clear reminders of the upcoming service - two email and one text. Two cleaners arrived - early! - and worked hard to give my house a good basic clean. When I had a couple of things afterward I felt needed attention, the management team was responsive and took care of things to make sure that all was right. This customer service team will take care of you well.
Dallas Mom
Dec 30, 2021
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I've been so impressed with the staff sent to clean our home. (Especially compared to other companies/individuals we've tried in the past). They are so thorough & still manage to get it done quickly. I sincerely don't know how they get it so clean so fast, even as a team of 2 or 3. It's obvious that this company only allows staff that are truly good at what they do. Having our home cleaned bi-weekly has made it affordable & it's nice to have the consistency as well. If you have high standards for cleanliness and order, but don't have the time or energy to do it right, I highly recommend Dallas Maids.
Aaron Gordon
Nov 26, 2021
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Great experience! Our apartment has never looked better. They were easy to get in-touch with and very professional. I would recommend this to anyone looking for a cleaning service. I already booked our next appointment. Service: Deep clean
Eric Cadena
Oct 16, 2021
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Honest, thorough, professional are a few words that come to mind. What really sold me on Dallas Maids was when my wife came home, after a long day, smiled from ear to ear and said 'Wow! This house looks amazing.' Service: Deep clean
Healthy Lifestyle Solutions
Sep 24, 2021
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I work from home and tend to stay fairly busy. I enjoy using Dallas Maids once a month to help me clean my bathrooms and kitchen. This is absolutely helpful for me. I feel like I am being pampered in my own home. I get those added touches that make me feel like I am in a hotel. Thank you Dallas Maids Service: Standard cleaning
Jennifer Hines
Sep 20, 2021
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Thank you Dallas Maids they were able to schedule my move out cleaning super last minute. They did a great job deep cleaning the apartment. So thankful they were able to come to the rescue. Highly recommend! Service: Moving clean
Chantelle Venter
Aug 31, 2021
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We just moved from California to Addison. We had a few companies over the last four months, and we are happy to stick and stay with Dallas Maids. We have Susan cleaning for us. She's extremely detail oriented, friendly, and great with our pet. I can't imagine a better service. Thank you.
Chelsee Alcantara
Aug 30, 2021
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I had my 2 bed / 2 bathroom apt cleaned and they did an amazing job! I am very impressed- I think they went above and beyond my expectations. They were also flexible when I had to leave right when they got to my home. I'll definitely use them again!
Veronica V.
Aug 18, 2021
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First time using Dallas Maid and it was great from start to finish! Website was not hard to use and it told you upfront with how the service is going to look like day of the cleaning. She came between the time that was allocated and cleaned the whole apartment. Thank you!
La B.
Aug 15, 2021
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Absolutely great company to clean my house! I went through several before discovering Dallas Maids. Delfina always does such an amazing job in my home and I know it's hard because I have two young children. She's so kind and considerate about my belongings. And anytime I speak to any staff member on the phone they are so kind and respectful. They always work with me to reschedule and make it so easy to talk to them. Great company that I'm keeping for years to come!
Christy B.
Jul 22, 2021
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I have been using Dallas maids for years! They always do a great job, and my team today was outstanding! They are responsive, they email a confirmation before your cleaning and your invoice after, and their ladies are always professional, respectful, and kind to our pets! I highly recommend Dallas Maids!
Mary-Helen Chaplin
Jul 19, 2021
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I just had my second of every 2 week cleans. First was a deep clean and inside oven, this time I got inside cabinets and refrigerator along with standard clean of every other room. It took me so long to pull the trigger. Hiring a maid service felt like a failure. When I tell you I have NO regrets I am serious. Everything is SO clean. I manage to keep it tidy between and then get a fabulous reset. It is worth every penny. So very happy with the service. So grateful to have these hours back.
James K.
Jul 04, 2021
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This is the only service I will ever use moving forward. I have use other services and none really cleaned as well as this organization. They are prompt, fast and they job is second to none. Please call and use Dallas Maids.
Suzanne B.
May 19, 2021
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Rosie and Maria arrived on time for my initial deep cleaning. They did an admirable job on my awfully dirty (dusty!) house in record time. They happily touched up a couple of difficult spots for me before leaving. It was delightful to come home to a clean house that smelled wonderful! They are now on an every two weeks schedule. I highly recommend Dallas Maids.
Rg
Apr 21, 2021
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Because of the pandemic, my home had not been professionally cleaned in over a year and only very sparsely by me during that time. The cleaner spent a great amount of time (5 hours) and effort to do a deep clean, plus windows, and she did an excellent job on some very difficult areas like the stove and the entire kitchen. My home now is sparkling! And it inspired me to declutter and straighten so that now it is a pleasure and a delight to be here. I strongly recommend this service. From the office staff to the cleaner, everyone was friendly and professional. It's no wonder that D Magazine named it the best cleaning service in Dallas.
Kirsten S.
Mar 11, 2021
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This review is about a year overdue (it was pre-Covid). I was out of town and wanted to help someone book a cleaning service And pick this place based on all the good yelp reviews.they did a good job with cleaning the windows and cleaning out the fridge and dusting etc. but the main reason I booked the service was to clean the hardwood floors I emphasized that in my request. that the main goal was a deep cleaning of the floors.
When I returned from my trip I came to see the job and the floors really weren't clean at all, like maybe they'd swept. I went over one area in the house with a mop and pulled up a bunch of dirt. I contacted them to let them know and they said sorry we can't do anything to help since it's been almost a week. They also broke a lamp and I know accidents happen, it just didn't help the situation.
When I returned from my trip I came to see the job and the floors really weren't clean at all, like maybe they'd swept. I went over one area in the house with a mop and pulled up a bunch of dirt. I contacted them to let them know and they said sorry we can't do anything to help since it's been almost a week. They also broke a lamp and I know accidents happen, it just didn't help the situation.
Edmond B.
Mar 05, 2021
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I've used them for quite a few years and they are excellent, reliable and honest. I leave my valuables where I put them. They wear masks. Not a spec of dust remains after Reyna leaves.
J. S.
Jun 30, 2020
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We were getting ready to sell our house and asked Dallas Maids for a deep clean to make sure our house looked it's best. Mida and Anna showed up up and throughly cleaned Everything! They even got to stuff we did not think of or expect. They even got a stubborn rust stain out of the tub that I could not. Top notch service! Thank you ladies!
Tony G.
Jun 30, 2020
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Excellent job! The two ladies that came to clean my apartment were very professional and did a great job. Detail cleaned my whole apartment. I would like to request them again to come clean my apartment. I strongly recommend Dallas Maids.
A. M.
Nov 25, 2019
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I wanted my house to look nice for the Thanksgiving holiday and it looks perfect. I hired Dallas Maids to do a deep cleaning on my house and they really delivered! The two ladies who arrived were professional, polite and extremely proficient. They did a Fantastic job! Highly recommended.
Terry L.
Sep 21, 2019
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It really doesn't get any better than this. These guys know their business. I read a few of the negative reviews, but based on the personal experience of a close friend I tried them. I practiced law for a lifetime. Since the 1980s I've learned that reviews cannot (always) be trusted. In a highly competitive business, like the practice of law or cleaning homes, all it takes is a couple bad reviews back-to-back to hurt a business owner's good name.
I note particularly when I see two bad reviews less than two weeks apart I have to question the validity of the review. I'm 100% independent of Dallas Maids and have nothing bad to say about them, except they may have been mistreated by a struggling competitor. If you want an honest review of this business CALL ME. Come see MY home. I'll answer any questions you have. I kept my Vermont area code when I retired from the State of Vermont as Assistant Attorney General. 802-839-9575. Long live honest free enterprise.
I note particularly when I see two bad reviews less than two weeks apart I have to question the validity of the review. I'm 100% independent of Dallas Maids and have nothing bad to say about them, except they may have been mistreated by a struggling competitor. If you want an honest review of this business CALL ME. Come see MY home. I'll answer any questions you have. I kept my Vermont area code when I retired from the State of Vermont as Assistant Attorney General. 802-839-9575. Long live honest free enterprise.
Terry L.
Aug 31, 2019
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Dallas Maids is a local company. We live in Garland and needed some help. I shopped for a reliable service. When I read Jana's review and the press in DALLAS Magazine I thought we'd try them once to tackle some of the tough jobs. They did an outstanding job. Our home has never been so clean. I used to own a business. I know when I read company reviews that are 5-STARS and glowing, and then I read a couple bad reviews that are just too negative to be real the truth is obvious. Competitors write BAD reviews when they can't compete in the marketplace.
I had that happen in my business. I PROMISE you I am not affiliate with Dallas Maids except as a customer. These guys did a marvelous jog. My house sparkles. GIVE THEM A TRY and follow the only opinion that matters. YOURS! I wouldn't let anyone else clean our house. Try them!
I had that happen in my business. I PROMISE you I am not affiliate with Dallas Maids except as a customer. These guys did a marvelous jog. My house sparkles. GIVE THEM A TRY and follow the only opinion that matters. YOURS! I wouldn't let anyone else clean our house. Try them!
Tabor D.
Jul 10, 2019
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Dallas Maids is a life saver. I'm preparing to sell my house, and the problem was I had not done a touch of cleaning in over two years. Two years with a messy seven year old child and a dog who loves to shed. Suffice it to say, it was a big job. But, Dallas Maids handled it quickly and with great skill. They accepted the job on short notice so my house could be clean when the realtor visited and sent a team two days later. I don't know how long the clean took but it must have been hours. When I returned home it was spotless. I highly recommend Dallas Maids for your cleaning needs. -Tabor D.
Karin T.
Jun 19, 2019
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Wish I could say I still felt the same, sadly things towards the end with Dallas maids weren't good at all. Broken items, not only that I wasn't told about them I'd find them much later (including a few very sentimental items) & the cleaning just wasn't as great. Had to switch to a different company.
Ami I.
May 10, 2019
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Luz and Liliana have recently cleaned our home twice now and done a wonderful job. The owner Greg and Lupe who coordinates the scheduling have been very easy to work with.
Stephanie S.
Apr 27, 2019
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Your account of the situation is completely inaccurate and I do not appreciate your calls and emails threatening to sue me if I did not remove my 100 percent accurate review. I don't want to waste another minute of my time on this so please do not contact me again. I regret ever contacting your company. It has been an extremely unpleasant experience.
Maureen B.
Mar 29, 2019
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Dallas Maids is absolutely awesome! I had given up on cleaning services because they left me disappointed. I found myself in a bind and needed cleaning before we had weekend guests. The ladies from Dallas Maids showed up on time and systematically cleaned my home from top to bottom. I added for deep cleaning and I am so happy I did. My house sparkles. Every surface was touched. They did such a great job I honestly can't say enough good things. Both ladies were nice and extremely professional. I now feel comfortable that when I need cleaning services I have a company I can count on!
Kelle H.
Sep 16, 2018
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Such awesome service! Two women worked all day. They wouldn't even take a lunch break. I even felt comfortable enough to leave the house. Such a great deal! I'm letting them come once a month now.
Tara Rasheta
Aug 11, 2018
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They are professional and also kind. Dallas Maids has partnered with a non-profit, Cleaning for a Reason, which assists women with a several free cleanings during breast cancer treatment. It has been a blessing to our family to have help during a challenging time and I would recommend Dallas Maids to anyone looking for home cleaning services.
Evan P.
Apr 05, 2018
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I've received quality service 3 times in a row now, along with the most competitive pricing I get my house cleaned once every 2-3 months and handle it myself in between times. Great communication and punctual
Chris Walter
Jan 19, 2017
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I used Dallas Maids at our office after suffering through two other services. No comparison, Dallas Maids wins hands down! Their personnel are courteous and professional and the office has never looked nicer. I. temporarily came out of Facebook retirement to give this review, so that alone should say how pleased I am with their service.
Kathryn Bellerive Locke
Sep 16, 2016
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I discovered Dallas Maids in 2004 and it has made my life so much better! The owner, Greg Shepard, is wonderful and really cares about his customers as well as him employees. I would not use any other maid service in Dallas!
Lili O' Brien
First time I've used Dallas Maids. Scheduling was easy and they did a fantastic job. Love their YouTube cleaning tips too. I think the cost was fairly competitive especially for the amount of work they did. I will definitely use them on a regular schedule.
Nely Holmes
Booking online was fast and easy, literally dummy proof! Office staff was super helpful and I love the reminder emails! My home was serviced by a new lady Gaby I believe, she did amazing! When I walked through my door you could automatically smell the cleanliness of my house! She did amazing and I will definitely request Gaby again!
Chris Walter
I used Dallas Maids at our office after suffering through two other services. No comparison, Dallas Maids wins hands down! Their personnel are courteous and professional and the office has never looked nicer. I temporarily came out of Facebook retirement to give this review, so that alone should say how pleased I am with their service.
Patrice Key-Rhone
Dallas Maids has been out twice to my home and I'm very pleased with their level of service. My home is very clean and their professional.