Business Details
26 Years
experience
Your Trusted Chicago House Cleaning Service
Best Maids is a family-owned professional cleaning service that has served the Chicago area and its suburbs since 2000. Our trained, background-checked technicians deliver reliable, eco-friendly cleaning solutions tailored to residential and commercial needs. With over two decades of experience, we specialize in routine and deep cleaning for homes of all sizes, prioritizing client satisfaction through customizable schedules and a 100% service guarantee. Our commitment to quality includes using non-toxic products, HEPA-filtered vacuums, and a proprietary cleaning system developed through extensive staff training. We serve Chicagoland communities, including South, West, and North suburbs, with a focus on safety, transparency, and respect for clients' properties.
Services
House Cleaning
Office Cleaning
Deep Cleaning
Customized Cleaning
Gift Cards
Add-On Services
Served areas
- Chicago and surrounding suburbs
Details
- Year established: 2000
Highlights and features
- We've served Chicagoland homes since 2000 with proven expertise
- Our non-toxic cleaning products protect families and pets
- 100% satisfaction guarantee with free re-cleaning within 24 hours
- Trained, insured technicians with background checks and uniforms
- Customizable cleaning plans for weekly, bi-weekly, or monthly needs
Associations and certifications
- ARCSI
- Cleaning for a Reason
What people say
Responsive to our needs
Thorough cleaning
Excellent service
Professional and pleasant
Sparkling clean
Services
House Cleaning
Our comprehensive house cleaning service maintains residential spaces with customizable schedules. Technicians clean kitchens, bathrooms, bedrooms, and common areas using eco-friendly products. Services include dusting, vacuuming, mopping, and sanitizing surfaces while respecting client preferences and property.
Office Cleaning
Designed for small offices under 10,000 sq/ft, this service maintains professional environments through daily or weekly cleaning. Includes sanitizing workspaces, common areas, and restrooms using non-toxic solutions. Focuses on creating hygienic, productive office spaces for employees and clients.
Deep Cleaning
Targeted deep cleaning addresses high-traffic areas and neglected spaces. Includes cabinet interiors, window tracks, baseboards, and appliance detailing. Recommended for seasonal maintenance or preparing homes for special occasions, using specialized tools for thorough results.
Customized Cleaning
Flexible cleaning plans adapt to specific client needs. Combines standard services with personalized attention to high-priority areas. Available at varying frequencies to accommodate unique schedules and cleaning requirements for homes with pets or special layouts.
Add-On Services
Supplemental services address specific needs like oven cleaning, refrigerator detailing, and window cleaning. Available hourly or as flat-fee tasks to complement regular cleaning routines. Performed by technicians trained in specialized cleaning techniques and equipment.
Questions
What areas do you service?
We serve Chicago and surrounding suburbs including Orland Park, Naperville, Oak Park, and Tinley Park. Full service area listed on our website.
Do you use eco-friendly products?
Yes, we exclusively use non-toxic, environmentally-friendly cleaning products and HEPA-filtered vacuums for all services.
What cleaning schedules are available?
We offer weekly, bi-weekly, and monthly cleaning options with customizable plans to match your specific needs.
Are your staff trained and insured?
All technicians undergo rigorous training, background checks, and carry insurance. Uniformed professionals treat homes with respect and care.
Do you guarantee satisfaction?
We offer a 100% satisfaction guarantee. Contact us within 24 hours of service for free re-cleaning of any unsatisfactory areas.
How do I book a service?
Book online through our website or call/text us at 708-599-7000 for immediate assistance and free consultation.
Videos
Reviews (24)
Steven D.
Jun 27, 2022
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Best Maids is outstanding. They always take great care to be very thorough. They show up on time and give you an email a few days in advance to confirm when they will be here. I can recommend Best Maids for residential house cleaning without reservation!
Toni
Mar 24, 2022
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They do not hire black people. Ms. Jocelyn was racist my entire interview, she didn't greet me she didn't smile and she barely wanted to interview me. She made me uncomfortable and nervous and I knew only because I was BLACK.
Mary Callaghan
Sep 21, 2021
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Change time with little notice. Was supposed to have cleaner today. They were late and parked blocking driveway. When I complained and said I wouldn't use the again they pulled the cleaner. Not very professional and claimed that I was not telling them they issue.
Leslie Lyons
Jul 18, 2021
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I have been a client of Best Maids for almost 4 years. Up until this year we had virtually no problems. But their new general manager, Jocelyn, is the rudest and most unprofessional person I've dealt with. On two occasions they have cancelled service with no notice and on 2 separate occasions (today being one of them) they have claimed to be at my home (I work from home, btw) to clean and never showed but wanted to charge me a fee.
They CONSTANTLY change their arrival times from morning to late evening due to staffing issues. I've been flexible as I often can make it work but to lie is an entirely different story. Today, when I asked to speak to Jocelyn's manager she informed me that there was no one above her and that she didn't appreciate me questioning her. So as opposed to continuing to questioning her terrible customer service and scheduling policies, I just cancelled my services at both my locations. As a business owner myself, I understand that COVID has caused businesses to be short-handed but there is never an excuse for poor customer service. Do better.
They CONSTANTLY change their arrival times from morning to late evening due to staffing issues. I've been flexible as I often can make it work but to lie is an entirely different story. Today, when I asked to speak to Jocelyn's manager she informed me that there was no one above her and that she didn't appreciate me questioning her. So as opposed to continuing to questioning her terrible customer service and scheduling policies, I just cancelled my services at both my locations. As a business owner myself, I understand that COVID has caused businesses to be short-handed but there is never an excuse for poor customer service. Do better.
Sarai Merced
May 12, 2021
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Nurhan is the best! She not only pays attention to detail she is very accommodating and quick to respond if you have any questions or need a few other things done. She is very thorough. Service: Standard cleaning
Peter Giaimo
Apr 18, 2021
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I've used Best Maids since 2016 and they were great. The only reason I ended service is because I moved. The prices are reasonable, the service is good and most importantly, I've never had any missing items which I've heard is sometimes a problem with cleaners. They were also VERY good with and nice to my dog who needed them to say Hi and pet her before she would let them work. :
Carol M.
Jul 15, 2020
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My mom is elderly and suffers from mobility and memory issues. She hasn't permitted me to visit her home in a few years and will only meet out or at my home. I finally told her I was coming in her house with or without her permission. What we found was heartbreaking. She hadn't cleaned in many years and it was a bad situation. I called Best Maids and they were the most responsive and professional on the phone as well as via electronic information.
They were a little late (30 minutes). This is my only complaint. I explained that it was a severe deep clean. The 2 women who were sent to my moms worked extremely hard and I am so impressed at how clean they were able to restore furniture and windows that I thought couldn't be cleaned due to nicotine stains and neglect. I would highly recommend Best Maids.
They were a little late (30 minutes). This is my only complaint. I explained that it was a severe deep clean. The 2 women who were sent to my moms worked extremely hard and I am so impressed at how clean they were able to restore furniture and windows that I thought couldn't be cleaned due to nicotine stains and neglect. I would highly recommend Best Maids.
MrOmornomar
Jun 21, 2020
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Best Maids has been my cleaning service for as long as they've been in business. I have never felt the need to complain about about the work. They consistently deliver miraculous results! They have my business for good!
JoAnne Spiese
Jun 24, 2019
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I have pleasure of having Maria clean my home. She comes on time and does a superior job. She is caring and a kind person. Respects my home and my time. Best Maids has been the best for the services I require. again Maria is the BEST!
LeAnna Q.
May 15, 2019
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Great first experience with Team Mango at Best Maids! I had been using Handy off and on for years due to convenience and affordability (but was left upset more often than not, and then they stole from me.) Anyways, I booked Best Maids after having seen the cars around my Hyde Park neighborhood. While they are a bit more expensive they are WORTH IT. They did an incredibly thorough job and was more like a "deep clean" than a basic clean! Super satisfied. Thanks, Lizbeth and Alejandra with Team Mango!
Anne O.
Jul 02, 2018
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We used BestMaids some months ago for a period of a few months and we were unhappy with the service. We have clutter and the maids over time did less and less to help us actually stay clean- if there was something, anything, on a surface it wasn't touched or moved to clean underneath. Never vacuumed underneath the sofas or anything. So we canceled for a few months and then planned to try Molly Maids out. Molly Maids was a no show, so we called BestMaids back. Todays cleaning was a very thorough, excellent job.
I think it just matters who the specific maids are, so I want to recommend Violet, Lupe, and Elvia- the place is shining! They truly did an exceptional job. Every single surface has been cleaned, smells great, and is spotless. Even the surface of the sofas have been cleaned. As well as underneath. Found our dogs favorite toy too. Excellent job! We are lucky to have such a good experience this time around! Thank you!
I think it just matters who the specific maids are, so I want to recommend Violet, Lupe, and Elvia- the place is shining! They truly did an exceptional job. Every single surface has been cleaned, smells great, and is spotless. Even the surface of the sofas have been cleaned. As well as underneath. Found our dogs favorite toy too. Excellent job! We are lucky to have such a good experience this time around! Thank you!
Beth D.
Jun 18, 2018
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I have been using Best Maids for over a year. They clean my condo plus also our building. Roscio and the Red team consistently do a fantastic job & are very thorough. I highly recommend their services!
Marcela A.
May 07, 2018
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We have been using BestMaids every other week for approximately 10 months. It started off great with one of two teams coming but then around the beginning of the new year we experienced many different teams. Sometimes the team would not bring correct supplies and did not seem to be aware of what to do. Each team did a decent job so we did not complain, although there were little things that would get missed. Then, approximately 2 months ago we noticed we were back to receiving the same team each time--Team Green - Luisa/Alma. They have been great. They consistently do an excellent job, know our house now and we are very satisfied. I highly recommend them!
Vincent Hermosilla
Jun 16, 2017
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They have a good customer service. We have dogs and they make sure to check with us about scheduling. We use them weekly, so the house is always clean. Like any cleaning service, it's important to tell them what your expectations are. Every time there was an issue, we communicated with them and they were very responsive.
April S.
Apr 20, 2017
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Best Maids has been cleaning my home monthly since the fall. They arrive on-time and do a great job. They are very well priced for the Chicagoland area. They bring all their own equipment. Their products are very good for those with allergies and asthma.
Jacquelyn M.
Mar 31, 2017
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We love Francesca and Wtadzia! They always do a thorough job when they come to our place and even go above and beyond in putting nice touches on the places they clean (organizing and folding kitchen towels, etc). They're not rushed and make sure all surfaces (even shoe trays) are dusted, wiped down and cleaned. Another crew came once when they weren't available and did an OK job, but these ladies are always my preference
Cheena B.
Mar 23, 2017
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Marisol from team green does an excellent job even with the small details (because that matters to me the most). The work is done thoroughly and she's very approachable when it comes to my specific needs.
Marsha E.
Jan 26, 2017
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I have used Best Maids bi-weekly for 15 years+ and I couldn't be more pleased. They know how to clean without my direction. They wipe surfaces (tops of doors, etc.) I would totally forget and I usually have to say nothing to insure the house is well-cleaned. Furthermore, the owner is very strict with the employees regarding honesty so I don't have to worry about items being pilfered.
Elizabeth S.
Mar 22, 2016
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We had best maids come out to our house last week and do a deep clean before family came in to town for a visit. They did a WONDERFUL job! When I first walked in my house looked, felt and smelled different. I didn't want to put anything down on the counters because it looked so perfect. I will definitely be calling them again to come out. Thank you so much!
Martena Z.
Jan 14, 2016
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I used different cleaning services in the past but I was never completely satisfied. I was almost ready to give up when I stumbled upon Best Maids approximately 7 years ago and I have been using them ever since. I never had any issues with the cleaning. The cleaning ladies know exactly what I need and they get the job done. They have keys to my house so that they can clean the house while I'm at work.
Upon my return the house always smell so clean and it makes my life easier. I'm not sure why other people had bad experience with them but I would totally recommend them. They are the best service and I want to keep them forever : Thank you Best Maids for helping me keep my house clean!
Upon my return the house always smell so clean and it makes my life easier. I'm not sure why other people had bad experience with them but I would totally recommend them. They are the best service and I want to keep them forever : Thank you Best Maids for helping me keep my house clean!
Tima D.
Nov 05, 2015
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Not pleased. Had them clean a new rental property for me and they just didn't do a great job. Streaks on the glass, foot prints showing on the hard wood floors and streaks on the stainless steal. The cabinets were not even wiped down properly. Waste of money in my opinion.
Kiara T.
Apr 12, 2012
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Find another service to do your cleaning. Anything that you ask the staff, they will agree to, primarily because they don't understand what you are saying. They use your cleaning supplies, which is perfectly acceptable. However on each visit areas are missed that were supposed to be included in the cleaning. When this or other issues are brought to the owner's attention, she refuses to admit or compensate you for any wrongdoing. Save yourself aggravation, and choose a different company.
Edith M.
Aug 05, 2011
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I've been using Best Maids for little over two years now and every time I am very satisfied with their service. They're always on time, and responsive to my requests. They usually send the same team, but there are times they send a different team. However quality of the cleaning is always the same, except for some personal touches of each team. I would absolutely recommend Best Maids to anyone looking for house cleaning. The women are super friendly and their girls at the office are also very nice and helpful. I cannot imagine using a different house cleaning service.
Lisa D.
May 29, 2010
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I used this cleaning service about a month ago and suffice it to say, I wish I had not. They left door hangers on all the door knobs in my high rise saying that they had clients in the building and if I booked my cleaning on the same day as their other clients, I would receive a discount. I called to make an appointment and was told over the phone that I would be charged one price, only to have that price inflated by $20 I was told that was the price would be a bit more the first time because it was considered a "deep cleaning." How come after the "deep cleaning" I found dirt on my window sills, and crumbs on my kitchen floor and dust on my bedroom television.
Not only that, they consistently showed up in my building unannounced assuming that I wanted them to come back the following week until my door man finally told them that I no longer needed their services. Save the money and clean your own house.
Not only that, they consistently showed up in my building unannounced assuming that I wanted them to come back the following week until my door man finally told them that I no longer needed their services. Save the money and clean your own house.

