Business Details
14 Years
experience
Emergency
services
Trusted Water & Fire Damage Restoration Services
Founded with a commitment to excellence, MasterDry is a family-owned and operated restoration company based in Martinsburg, WV. Over decades, we have built a reputation for delivering exceptional water damage, fire damage, and mold remediation services across West Virginia, Maryland, Virginia, and Pennsylvania. Our team of certified technicians, trained by institutions like IICRC and ABRA, employs advanced technology to address emergencies with precision and care. We prioritize client satisfaction, offering 24/7 emergency services and collaborating closely with insurance providers to streamline the restoration process. Our dedication to quality is underscored by Clean Trust Certification, ensuring adherence to the highest industry standards.Whether handling sewage backups, biohazard cleanups, or storm damage, we approach each project with transparency, expertise, and a client-centric philosophy. With years of hands-on experience, we understand the emotional and logistical challenges of property damage, striving to restore not just homes but also peace of mind. Our investment in cutting-edge equipment enables efficient and thorough solutions, minimizing disruption for property owners. As a locally rooted business, we combine regional familiarity with national expertise to serve communities with integrity. Trust in our proven track record to exceed expectations when disaster strikes.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Biohazard Cleanup
Sewage Removal
Odor Removal
Carpet Cleaning
Vandalism Repair
Commercial Restoration
Storm Damage Repair
Details
- Year established: 2012
Highlights and features
- We offer 24/7 emergency response for urgent damage restoration needs.
- Our technicians are certified by industry-leading institutions like IICRC and ABRA.
- Advanced technology ensures efficient and thorough property restoration.
- Family-owned with deep local knowledge of Martinsburg and surrounding regions.
- Close collaboration with insurance providers for hassle-free claims processing.
Associations and certifications
- Clean Trust
- IICRC
- ABRA
What people say
Exceptional service
Phenomenal response speed
Professional technicians
Exceeded expectations
Compassionate support
Services
Water Damage Restoration
MasterDrys certified technicians respond 24/7 to water damage emergencies, using industrial pumps and dehumidifiers to extract and dry affected areas. We address damage from broken pipes, flooding, and storms, preventing mold growth and structural compromise. Our goal is to restore properties to pre-damage condition while minimizing disruption for homeowners and businesses.
Fire Damage Restoration
We specialize in fire and smoke damage restoration, combining chemical treatment and HEPA filtration to remove soot and odors from surfaces and air. Our IICRC-certified team evaluates structural integrity, repairs water damage from firefighting efforts, and replaces unsalvageable materials. Services include content cleaning, deodorization, and rebuilding to ensure safe, habitable spaces.
Mold Remediation
Our mold remediation process involves containment, HEPA vacuuming, and antimicrobial treatments to eliminate mold colonies and spores. Technicians identify moisture sources, repair leaks, and restore affected materials. Certified by IICRC and ICRA, we ensure compliance with health standards, preventing recurrent growth and improving indoor air quality for homes and businesses.
Biohazard Cleanup
ABRA-trained technicians handle biohazard situations, including crime scenes and unattended deaths, with compassion and discretion. Using OSHA-compliant methods, we decontaminate surfaces, dispose of hazardous waste, and deodorize affected areas. Our services adhere to strict safety protocols, protecting clients and the community from exposure to infectious agents.
Sewage Removal
We address sewage backups by extracting contaminated water, sanitizing affected zones, and replacing damaged materials. Our team follows CDC and OSHA guidelines to mitigate health risks from pathogens. Advanced moisture detection tools ensure complete drying, while collaboration with public health authorities safeguards residential and commercial environments during remediation.
People
Nick Catalano
Co-Owner & Operator
Nick Catalano co-founded MasterDry with his wife Lisa, leveraging over two decades of hands-on experience in disaster restoration. He oversees operations, ensuring compliance with industry certifications and maintaining rigorous service standards. His leadership emphasizes rapid response and client-focused solutions.
Lisa Catalano
Co-Owner & Operator
Lisa Catalano manages MasterDrys client relations and administrative operations. Her background in customer service ensures clients receive compassionate support during emergencies. She coordinates with insurance companies to streamline claims and maintains the companys commitment to transparency and accountability.
Carrie Yeakle
Office Manager
Carrie Yeakle brings construction industry expertise to MasterDrys administrative operations. She handles scheduling, client communications, and documentation, ensuring efficient project coordination. Her organizational skills support the teams ability to deliver timely, high-quality restoration services across service areas.
Questions
What areas do you serve?
We serve the Eastern and Northern Panhandles of West Virginia, along with Maryland, Virginia, and Pennsylvania.
Are you available 24/7 for emergencies?
Yes, we provide 24/7 emergency response for all our restoration services.
What certifications do your technicians hold?
Our technicians are certified by IICRC, ICRA, and trained by ABRA for specialized restoration tasks.
Do you work with insurance companies?
Yes, we collaborate directly with insurance providers to simplify claims and billing processes for clients.
What types of damage do you handle?
We specialize in water damage, fire damage, mold remediation, biohazard cleanup, and sewage removal.
How quickly can you respond to an emergency?
Our teams dispatch immediately upon contact, prioritizing urgent cases to minimize property damage.
Reviews (6)
Matt Moore
Sep 27, 2021
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Great service and friendly staff. They quickly helped me with some asbestos testing I needed and explained a lot throughout the process. I highly recommend this company!
Becca Caldwell
Sep 15, 2021
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Called as the basement was flooding due to hurricane Ida rains. Quick response time, had us fixed up with a new sump pump in under 30 minutes once they arrived. Was also a very reasonable price compared to what I expected from an emergency call, and have us some recommendations to help prevent future flooding.
Shar Clarke
Jul 08, 2021
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If you need people to help you in an emergency situation with your home, they are it! Trying to maneuver everything can get very overwhelming and the whole MasterDry team will help you take each step! My fourth time using them and I will always come back!
Frank Woods
Jan 22, 2020
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Ok so I can't even begin to express how awesome these people are everyone I dealt with from customer service to the technicians were top notch. Not just top notch but a few above top notch and they literally helped me on every way possible these are the most honest and professional business people I've had dealings with I highly recommend any and all of their services if you want a TRULY honest and best deal possible MASTER DRY Is the only choice
Kim
Jan 16, 2020
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I can't say enough good things about this company! July 2, 2019 water leaked into my condo from the unit above mine. MasterDry was called by my HOA that day. They were there immediately to start drying out my walls and flooring. It was found that my HVAC unit was ruined due to the water that leaked from the unit above causing me to be with out air conditioning. MasterDry has gone above and beyond to accommodate my work schedule.
They were able to send a wonderful technician early in the mornings to do anything that needed to be done. I would recommend to anyone that has any type of water, fire or mold damage to contact MasterDry. I can't recall the last time I have dealt with a company that puts the customer and their needs first. Crazy as it sounds if I could hug the owners of this company I would. I will definitely tell EVERYONE I know what they have done for me!
Thank you so much MasterDry! You have definitely put some sunshine in my day today! I work in the insurance industry and will ALWAYS recommend your company to anyone I come across that needs any of the services you provide!
They were able to send a wonderful technician early in the mornings to do anything that needed to be done. I would recommend to anyone that has any type of water, fire or mold damage to contact MasterDry. I can't recall the last time I have dealt with a company that puts the customer and their needs first. Crazy as it sounds if I could hug the owners of this company I would. I will definitely tell EVERYONE I know what they have done for me!
Thank you so much MasterDry! You have definitely put some sunshine in my day today! I work in the insurance industry and will ALWAYS recommend your company to anyone I come across that needs any of the services you provide!
Marilyn E.
Jul 03, 2016
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I just bought a house and the first day I tore up the flooring and carpet to find a major water leak and damage. It just happened to be a holiday weekend and finding a plumber was almost impossible. But I did get a plumber to fix the leak and he recommended Masterdry. They came right out and in no time had the house on its way to dry. They were compassionate courteous professional and did a fabulous job. Everyone that came out and everyone in their office was wonderful and understanding. They all knew my circumstances and made this difficult time less stressful for me. I would HIGHLY recommend them.
