Carter's Carpet Restoration

Business Details

34 Years

experience

Emergency

services

Professional Carpet & Tile Cleaning Services in El Dorado Hills

Carter's Carpet Restoration has been a trusted name in professional carpet and floor cleaning since 1992. Founded by Dean Carter as a one-man operation, we have grown into a family-owned business serving El Dorado Hills, Folsom, Placerville, and surrounding areas. Our team of certified technicians utilizes advanced truck-mounted systems and eco-friendly solutions to deliver deep cleaning with fast dry times, ensuring optimal results for residential and commercial clients. With over 30 years of experience, we specialize in carpet cleaning, tile and grout restoration, pet stain removal, and upholstery care.

Our commitment to quality is reflected in our A+ Better Business Bureau rating, background-screened technicians, and personalized service. We prioritize customer satisfaction through transparent communication, competitive pricing, and a focus on long-term relationships. Our mastery of dry-steam cleaning methods, grout color restoration, and stone sealing has earned us recognition as a top-rated service provider. By combining industry-leading equipment with a dedication to community values, we ensure every client receives reliable, professional care tailored to their specific needs.

Services

Carpet Cleaning Tile & Grout Cleaning Pet Stain Removal Area Rug Cleaning Wood Floor Cleaning Upholstery Cleaning Grout Color Restoration Commercial Cleaning Carpet Stretching Stone Sealing

Details

Year established: 1992

Highlights and features

30+ years of trusted local service since 1992
Certified technicians with background checks
Eco-friendly solutions safe for pets and children
Advanced truck-mounted steam cleaning systems
Family-owned with personalized customer care

Associations and certifications

Better Business Bureau (A+ Rating)

What people say

Excellent work Professional and thorough Saved our floors No weird smell Highly recommend

Website

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Services

Carpet Cleaning

Our dry-steam carpet cleaning process uses truck-mounted systems to deliver deep sanitization with faster dry times. This manufacturer-recommended method removes dirt, allergens, and bacteria while preserving carpet warranties. Technicians apply eco-friendly solutions, agitate fibers, and extract contaminants with powerful suction, leaving carpets dry to the touch within hours. This service extends carpet lifespan and improves indoor air quality for homes and businesses.

Tile & Grout Cleaning

High-pressure steam cleaning targets tile surfaces and grout lines to eliminate embedded dirt and discoloration. Our process includes pre-treatment, mechanical agitation, and extraction to restore original appearance. Industrial air movers accelerate drying, while optional sealing protects against future stains. This service addresses ceramic, porcelain, natural stone, and specialty tiles, with color restoration available for aged grout in residential and commercial settings.

Pet Stain Removal

Specialized treatments address pet urine contamination through detection, enzymatic breakdown, and subsurface extraction. Ultraviolet lights identify hidden stains while OSR (Odor and Stain Remover) treatments neutralize bacteria at the source. For severe cases, we offer pad replacement and subfloor treatment to guarantee complete odor elimination. This service ensures safe, lasting results without masking fragrances, maintaining hygiene in homes with pets.

Area Rug Cleaning

Customized cleaning methods accommodate wool, silk, and synthetic rugs using pH-balanced solutions. The process includes fiber protection, gentle agitation, and controlled drying to prevent shrinkage. Technicians address stains, odors, and wear patterns while preserving material integrity. This service extends rug longevity and maintains appearance for both antique and modern floor coverings in residential environments.

Commercial Cleaning

Tailored cleaning solutions for offices, retail spaces, and showrooms maintain professional environments. Our team handles large-scale carpet and tile projects with minimal disruption to operations. Services include scheduled maintenance, deep cleaning, and emergency response for high-traffic areas. Commercial clients benefit from consistent quality, flexible scheduling, and documentation for compliance purposes.

People

Dean Carter

Owner

Founder of Carter's Carpet Restoration with over 30 years in the industry. Built the company from a one-man operation to a trusted local service. Directly oversees quality control and customer relations.

Karen Carter

Owner

Co-owner managing day-to-day operations and client communications. Brings over 20 years of experience in customer service and business management to support the company's growth.

Questions

Is professional carpet cleaning worth it?

Yes, professional cleaning removes deep-seated allergens and extends carpet life beyond what DIY methods can achieve.

How often should carpets be cleaned?

Manufacturers recommend every 12-18 months, with pet owners advised to schedule every 6-9 months.

Can pet odors be completely removed?

Our OSR treatment eliminates urine bacteria at the source rather than masking smells with fragrances.

What cleaning method do you use?

We use hot water extraction (steam cleaning) with truck-mounted systems for maximum effectiveness.

Do you offer grout sealing?

Yes, we apply penetrating sealants to protect grout from future staining after professional cleaning.

Are your products safe for children?

All solutions are non-toxic and biodegradable, with thorough rinsing to ensure family safety.

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Reviews (5)

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Sue Fielding

Jun 17, 2022 Report

The crew was efficient and friendly. We were not able to use the coupon because I did not see the restrictions in small print. The area they cleaned was less than 300 square feet, we were upsold a product to get rid of the stain in the living room. Looked beautiful when they finished but sad to say the stains and traffic patterns we paid extra for came back in three weeks. Will not be using them again. The bill was over $300.

Don Meier

Apr 14, 2022 Report

Wry polite and professional staff, everyone from the owners to the Techs who cleaned the carpet. Very very good job and very attentive to our needs. Carpet looks great, just went through a bathroom remodel and Carters cleaned everything, very happy and would highly recommend. Services: General carpet cleaning, Upholstery cleaning

Hugoandjulia Vera

Mar 15, 2022 Report

We tried other services and sorely disappointed until we found CARTER'S and now, year after year, we have them come out at least once. They use guards to care for the door jams against their hoses and wear booties WITHOUT having to ask them. They always send a team of 2 which and are prompt in arriving. I love the fact that my carpets are always dry to the touch by the time that they leave! This means NO WET SOCKS and no mildew growing in my carpet.

They have an additional stain protection that I always get bc it keeps my carpets looking fresh and new until they come back. Finally, they get into the edges between the carpet and the baseboards which really, really make a huge difference in making the entire room "shine".if a carpet could shine; Give them a call bc you will NOT regret it. They are superior to the others.

Cindy Souders

Feb 13, 2022 Report

Technicians were extremely courteous and professional. I was so impressed with the care they demonstrated while working in our home. They succeeded in stretching and, cleaning our carpets and area rugs. Definitely earned 5 stars! Services: General carpet cleaning, Area rug cleaning

Jennifer Scheurer

Sep 27, 2021 Report

Andrew was timely and very professional. We used Carters Carpets to help alleviate the smoke and ash accumulation after being evacuated from the Caldor Fire for 3 weeks. Carter's scheduler understood our urgency and scheduled us quickly. Andrew was also evacuated from the fire and yet still came to work to help others through this time. We are so thankful for him and Carter's Carpets! I do not remember our carpets ever being so clean and fluffy. Their service has tremendously helped with the smoke smell from the fire.