Business Details
40 Years
experience
Emergency
services
Trusted Carpet Cleaning and Disaster Restoration Services in Port Neches, TX
American Steam-A-Way has been family-owned and operated in Southeast Texas since 1986, founded in Port Neches, TX by Chris and Pam Johnson. We guarantee dependable, fast service with professionally trained personnel, prioritizing quality and integrity in all operations. Our services include carpet cleaning, air duct cleaning, upholstery cleaning, mattress sanitizing, pet odor removal, tile and grout cleaning, commercial cleaning, and 24/7 disaster restoration.We utilize Hot Water Extraction and patented ROTOBRUSH technology, with IICRC-certified technicians ensuring industry-standard results. Our 10-day service guarantee reflects our commitment to customer satisfaction. Serving Southeast Texas cities like Port Arthur, Beaumont, and Orange, we combine decades of local expertise with advanced methods to protect your home or business investments.
Services
Carpet Cleaning
Mattress Sanitizing
Tile & Grout Cleaning
Pet Odor Removal
Air Duct Cleaning
Commercial Cleaning
Water Damage Restoration
Disaster Restoration
Upholstery Cleaning
Flood Restoration
Details
- Year established: 1986
Highlights and features
- We offer 24/7 emergency water damage restoration services.
- Our technicians are IICRC-certified with 35+ years of local experience.
- We use patented ROTOBRUSH air duct cleaning technology.
- Our 10-day service guarantee ensures satisfaction.
- We provide free spot removal solutions for life.
Associations and certifications
- IICRC
- BBB of SETX
- Torch Award for Marketplace Trust
What people say
Very professional men
Excellent job
Highly recommend
Fast and efficient
Courteous technicians
Services
Carpet Cleaning
Our IICRC-certified technicians use Hot Water Extraction to remove dirt, allergens, and pet dander from carpets. This method meets manufacturer standards to maintain warranties while improving indoor air quality. Regular cleaning extends carpet lifespan and reduces health risks for allergy sufferers.
Mattress Sanitizing
The Hygienitech system combines UV-C light and high-frequency waves to eliminate dust mites, bacteria, and allergens from mattresses. This chemical-free process works on all mattress types without odor or drying time. It addresses allergy triggers like eczema and asthma caused by dust mite waste.
Air Duct Cleaning
Patented ROTOBRUSH technology cleans ducts by brushing and vacuuming contaminants at the point of contact. We sanitize systems with hospital-grade solutions to improve airflow and reduce allergens. Recommended every 2-3 years for allergy-prone households.
Water Damage Restoration
24/7 emergency services address water intrusion from floods, leaks, or storms. We use industrial extraction equipment and moisture mapping to dry structures completely. Rapid response prevents mold growth and structural compromise in residential and commercial properties.
Pet Odor Removal
Sub-surface injection neutralizes pet urine odors deep in carpets and padding. Blacklight detection identifies hidden stains for targeted treatment. Our enzymatic solutions break down odor-causing bacteria without over-saturation that could damage floors.
Questions
What areas do you service?
We serve Southeast Texas cities including Port Arthur, Beaumont, Port Neches, Orange, and surrounding communities like Lumberton and Silsbee.
Do you offer emergency services?
Yes, our 24/7 emergency water damage restoration team responds immediately to flood, fire, or storm damage across Southeast Texas.
Are your technicians certified?
All cleaning technicians hold IICRC certification, with specialized training in carpet, upholstery, and water damage restoration methods.
What carpet cleaning method do you use?
We use Hot Water Extraction, recommended by manufacturers for deep cleaning that removes allergens and maintains warranty compliance.
Do you guarantee your work?
Yes, we stand by our service with a 10-day guarantee. If unsatisfied, we'll re-clean or refund your payment.
How often should carpets be cleaned?
Manufacturer guidelines suggest every 6-12 months for average households, with more frequent cleaning recommended for pet owners or allergy sufferers.
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Reviews (4)
Joann Willis
Aug 16, 2021
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Call to check on their prices I used to all the time few years ago prices went Sky High just like everything else but doesn't mean I want to call him back
Precious Williams
Jun 21, 2021
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Justin did an amazing job with our three rooms and rug! The carpet looks new again! He also took the time out to provide a quote for our grout and tile We will definitely be doing business with them again! Service: General carpet cleaning
Wanda Courts
Jun 05, 2021
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Justin, I was so blessed with your technician. He was very efficient and professional. He answered all my questions and was able to not only address but fix my issue i was dealing with. He did all the work I requested and even went above and beyond. I had air ducts cleaned today and not only did he clean my vents and fog my return he even managed to wipe my ceiling fans down for me while he was in the process of putting the registers back on.
I didn't ask for that but he stated he wanted to clean the fans for me to help eliminate the dust and that it was no problem or extra charge, Justin said it was my gift to me'. he wanted to make sure I was fully satisfied in the work that was provided. Best quality service i Could have ever imagined. I appreciate him so much. Thank You Justin and especially thank you American Steam A Way for sending me him and having a tech that truly cares about his customers and job at hand. He also let me walk through the job to make sure the job was completed to my standings. Definitely using them again and referring them to all my friends and families.
I didn't ask for that but he stated he wanted to clean the fans for me to help eliminate the dust and that it was no problem or extra charge, Justin said it was my gift to me'. he wanted to make sure I was fully satisfied in the work that was provided. Best quality service i Could have ever imagined. I appreciate him so much. Thank You Justin and especially thank you American Steam A Way for sending me him and having a tech that truly cares about his customers and job at hand. He also let me walk through the job to make sure the job was completed to my standings. Definitely using them again and referring them to all my friends and families.
Johnny B. Damned
Jan 19, 2021
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Made appointment for a 2-hour window. They never showed up nor did they call to say they were not showing up. After calling they said the previous job is taking longer it will be two more hours. Four hours total waiting no show now the business is closed. No phone call to say they would be late or not coming at all. Wasted the evening waiting on them. Will call someone else now. Update: Called Monday to see if anyone was still scheduled to come and answer was " no, Not sure what happened." When asked to speak with whomever runs the place they did take my name and number because they didn't know when he would be in. Not holding my breath for the call back. If they even call. Funny part is not knowing when owner will be in considering its a family business.