Business Details
24 Years
experience
Emergency
services
24/7 Emergency Water & Fire Damage Restoration Services
MD Restoration is a locally owned and operated commercial and residential restoration company serving Honolulu, Oahu, and Hawaii. Established in 2002 as MD Cleaners LLC, we have grown to over 85 team members and 60 company vehicles while maintaining our core value of treating every customer as family. Our IICRC-certified team specializes in 24-hour water extraction, mold remediation, fire damage restoration, asbestos abatement, carpet cleaning, and general contracting. With a focus on comprehensive solutions, we handle emergencies island-wide within 30 minutes and provide seamless transitions from mitigation to full reconstruction.Our licensed professionals use industry-leading equipment and Xactimate pricing software to ensure efficient insurance claim processing. We prioritize customer safety, detailed reporting, and stress-free service delivery, as evidenced by our long-standing partnerships with property managers, insurance adjusters, and luxury condominiums across Hawaii.
Services
Emergency Water Extraction
Mold Remediation
Fire Damage Restoration
Asbestos Abatement
Carpet Cleaning
General Contracting
Upholstery Cleaning
Sewage Cleanup
Structural Drying
Insurance Claims Coordination
Details
- Year established: 2002
Highlights and features
- 24-hour emergency response with island-wide coverage in 30 minutes
- IICRC-certified technicians with ACAC-certified environmental specialists on staff
- Full-service restoration from water extraction to complete reconstruction
- Licensed general contractor with Xactimate pricing for insurance claims
- 23 years of Hawaii-specific disaster recovery expertise
Associations and certifications
- IICRC Certified Firm
What people say
24-hour emergency services
Detailed insurance reporting
Professional staff
Seamless reconstruction
Prompt response times
Services
Emergency Water Extraction
Our 24/7 water extraction service responds to Honolulu emergencies within 30 minutes using truck-mounted equipment and portable units. We stop water migration, extract standing water, and implement safety protocols for residential and commercial properties. Our technicians document damage for insurance claims while protecting high-value items and creating clear pathways for equipment access.
Mold Remediation
We address Hawaii's unique mold challenges with ACAC-certified specialists who identify sources and implement containment strategies. Our process includes HEPA vacuuming, antimicrobial treatments, and air quality testing while maintaining strict safety standards. We educate clients on moisture control to prevent future growth and provide documentation for insurance purposes.
Fire Damage Restoration
Our fire restoration team provides board-ups, smoke removal, and structural repairs while coordinating with insurance adjusters. We use thermal imaging to detect hidden heat sources and employ ozone treatments for odor elimination. Our licensed contractors handle complete rebuilds from drywall repair to full kitchen renovations using industry-standard pricing software.
Asbestos Abatement
We safely remove asbestos-containing materials from pre-1986 Hawaii structures following strict EPA guidelines. Our licensed professionals use containment barriers, negative air pressure systems, and HEPA filtration during removal. All waste is properly disposed of at approved facilities while maintaining detailed records for regulatory compliance and client safety.
Carpet Cleaning
Our IICRC-certified technicians use truck-mounted hot-water extraction and encapsulation methods for residential and commercial carpets. We assess fiber types and soil levels to determine optimal cleaning approaches while protecting warranties. Our process removes allergens and maintains indoor air quality through proper drying techniques and maintenance recommendations.
People
Mark Harris
Owner/CEO
Mark Harris co-founded MD Restoration in 2002 with his wife Arlene. With over two decades of experience in Hawaii's restoration industry, he leads a team of 85+ professionals while maintaining hands-on involvement in major projects. His military background (Mid Pac 92') informs the company's disciplined approach to emergency response.
Arlene Harris
Owner
Arlene Harris co-owns MD Restoration with her husband Mark. As a McKinley High School graduate (93'), she brings local expertise to the company's operations. She manages administrative functions and client relations while ensuring the family-owned business maintains its community-focused values.
Questions
What areas of Hawaii do you serve for emergency services?
We provide 24-hour emergency response across Oahu with typical arrival times within 30 minutes. Our services extend to all Hawaiian islands through coordinated partnerships.
Are your technicians certified for specialized restoration work?
Yes, our team includes IICRC-certified professionals, ACAC-certified indoor environmentalists, and licensed asbestos abatement specialists who receive ongoing training in the latest restoration techniques.
How do you handle insurance claims documentation?
We provide detailed reports with photos and Xactimate pricing to streamline insurance claims. Our staff coordinates directly with adjusters to ensure accurate documentation and timely approvals.
Can you perform complete home reconstructions after major damage?
As a licensed general contractor, we handle full rebuilds from drywall repair to complete kitchen and bathroom renovations, ensuring seamless transitions from mitigation to final construction.
What safety protocols do you follow during mold remediation?
We implement containment barriers, HEPA filtration, and antimicrobial treatments while following strict EPA guidelines. Our certified specialists maintain negative air pressure environments to prevent cross-contamination.
Do you offer commercial restoration services for businesses?
Yes, we serve commercial properties including luxury condominiums, hotels, and office buildings with tailored solutions that minimize business disruption and ensure code compliance.
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Reviews (7)
Richard L.
Jun 29, 2022
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I just wanted to thank the guys at MD when our building had a fire and flooded they had the place secured and the water up in 2 1/2 hours they did an awesome job, fast and very professional. A group of great techs showed up Yonell Justin aaron Kayson Jake I would totally recommend them to anyone who needs great service top shelf company
Andrea K.
Jun 29, 2022
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Yonell was awesome and very friendly. I had a lot of questions and she explained everything to me in detail!
Delray C.
Jun 26, 2022
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Yonell and Jerald were great. They explained clearly all the work that needed to be done and provided excellent explanations. Would highly recommend this duo.
D. T.
Jun 20, 2022
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Almost 3 years later and they still haven't finished what they said they would. The last time I followed up the manager said she was still waiting for the piece to come in.lies.
Bobby J.
Jun 16, 2022
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The building I live in constantly gets flooded because of old pipes so much so that MD restoration should just open an office here. That being said, I've seen my share of MD restoration workers and they've all been pretty good. My most recent experiences were so awesome I felt compelled to write a review. The unfortunate instance where one might need to rely on a company like MD can be incredibly stressful and frustrating so it's absolutely crucial that you not only have experienced professions come out, but also personable folks like Yonell and Robert! I wish I never have to see a water restoration company again but if I need one, MD is the best on the island.
Cheryl A.
Jun 14, 2022
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Our first time having the living room carpet cleaned by MD Restoration--did not realize that MD also did regular home carpet cleaning! Highly recommended by a relative and did not disappoint! Russell Okamura provided us with great care, explaining the cleaning & drying process--very pleasant experience. I also did not realize that MD is a general contractor--very versatile company and will consider MD for any future home improvements. Thank you also to Dailyn and Paul for their assistance in scheduling to get this done!
Patricia K.
Jun 10, 2022
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Russall O. & Mark were over to clean our whole-house carpet. They were friendly, fast, courteous and very professional! They explained their process and went right to work! Wow. What a difference the hot water extraction made to our 12-yr old carpet. My hats off to Russall & Mark! They did a great job. Thank you. I'd recommend MD Restoration to all in need of their type of provided services. Thank you, Paul, too for coming over to do the estimate and quickly get us on MD's schedule.
