Business Details
33 Years
experience
Emergency
services
24/7 Emergency Water Damage Restoration Services
Founded in 1993, Camelot Service has established itself as a trusted leader in emergency water removal, sewage cleanup, and mold remediation services across Southwest Michigan. As a family-owned and operated business, we combine over 30 years of hands-on experience with IICRC-certified expertise to deliver rapid, reliable solutions for residential and commercial properties. Our team specializes in addressing water damage emergencies through advanced extraction techniques, structural drying, and comprehensive mold remediation, ensuring properties are restored to safe, pre-damage conditions. With three strategically located service centers in Grand Rapids, Lansing, and Kalamazoo, we guarantee one-hour response times and 24/7/365 availability to mitigate damage promptly.Our commitment to transparency, customer education, and collaboration with insurance providers has earned us over 400 positive reviews and a reputation as a community-focused restoration partner. We prioritize health and safety by employing EPA-approved biocides, HEPA filtration systems, and industrial-grade drying equipment while maintaining full licensing and insurance coverage to protect our clients' interests.
Services
Emergency Water Removal
Sewage Cleanup
Mold Remediation
Structural Drying
Commercial Water Damage
Toilet Overflow Cleanup
Pipe Leak Repair
Flood Restoration
Sump Pump Overflow
Ceiling Water Damage
Details
- Year established: 1993
Highlights and features
- Family-owned since 1993 with 30+ years combined technician experience
- Certified IICRC professionals trained in advanced restoration techniques
- One-hour emergency response guarantee for all service areas
- 24/7/365 availability with immediate on-site assessment
- Transparent insurance billing and comprehensive damage documentation
Associations and certifications
- IICRC
What people say
Prompt, professional, courteous
Outstanding customer service
Explained everything thoroughly
Extremely knowledgeable
Very courteous
Services
Emergency Water Removal
Immediate response for burst pipes, appliance leaks, and natural disaster water damage. Our Hydro Extreme Water Extraction system removes standing water 50% faster than traditional methods while preventing reabsorption into building materials. Technicians arrive within one hour to begin mitigation and document damage for insurance claims. Advanced truck-mounted units extract up to 3,000 gallons per hour while preserving property integrity through careful content inventory and moisture mapping.
Mold Remediation
Comprehensive mold inspection, containment, and removal services using EPA-registered antimicrobials. Our process includes HEPA vacuuming, biocide application, and structural drying to eliminate all mold spores. Technicians wear full PPE to prevent cross-contamination while addressing moisture sources to prevent recurrence. Post-remediation air quality testing ensures complete spore elimination. Specialized treatment protocols address black mold, ceiling mold, and hidden wall cavity infestations in residential and commercial properties.
Sewage Cleanup
24/7 emergency response for sewage backups and black water contamination. OSHA-compliant procedures include immediate containment, specialized PPE use, and antimicrobial treatment of affected areas. Truck-mounted extraction equipment removes contaminated water while biohazard technicians follow strict EPA guidelines for disposal of saturated materials. Full sanitization with hospital-grade disinfectants eliminates pathogens like E. coli and hepatitis, restoring safe living conditions through complete structural drying.
Structural Drying
Industrial-grade drying systems restore moisture-damaged structures using thermal imaging for hidden dampness detection. Our three-phase process employs high-velocity air movers, desiccant dehumidifiers, and moisture meters to monitor drying progress. Technicians create customized drying plans based on material types (drywall, hardwood, insulation) and damage severity. Continuous monitoring ensures optimal conditions while preventing secondary damage through precise humidity control and vapor pressure management.
Commercial Water Damage
Tailored solutions for business owners facing water emergencies. Our commercial team handles large-scale flood damage, HVAC water leaks, and building-wide plumbing failures with minimal operational disruption. 24-hour project managers coordinate with insurance carriers while specialized equipment dries facilities without damaging sensitive equipment or inventory. Documentation packages meet corporate insurance requirements, and restoration follows FEMA and IICRC guidelines to maintain regulatory compliance for healthcare facilities, schools, and government buildings.
Questions
How quickly do you respond to emergency calls?
We guarantee arrival within 60 minutes of your call, available 24/7/365 for urgent water damage situations across Southwest Michigan.
What areas do you service?
We serve Grand Rapids, Kalamazoo, Lansing, Holland, Grand Haven, Muskegon, and surrounding counties including Allegan, Barry, Eaton, and Kent.
Do you work directly with insurance companies?
Yes, we collaborate with major insurance providers, offering detailed documentation and direct billing to streamline the claims process for property owners.
Can you handle both residential and commercial properties?
Our team specializes in both sectors, providing customized solutions for homeowners and businesses with equipment and expertise for projects of any scale.
What certifications do your technicians hold?
All technicians maintain current IICRC certifications in water damage restoration, mold remediation, and applied structural drying standards.
How do you handle mold concerns after water damage?
We perform comprehensive mold inspections using thermal imaging, moisture testing, and air sampling to identify hidden growth before initiating remediation.
Videos
Reviews (7)
Rebecca B.
May 08, 2022
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Camelot was recommended to me from Dan Wood Plumbing. Camelot was at our house within an hour of being called. Everyone that has been to our home has been excellent. They are kind and helpful during a very stressful time and explain everything to us in detail since we've never dealt with this before. I hope I never need their services again but I would not hesitate a second to call if I did. They are very thorough and are making sure things are done properly!
Kristy G. Thompson
Mar 25, 2022
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When we discovered significant water damage at our home Camelot was on site in less than an hour. The remediation and problem solving began shortly thereafter. The repair crew is professional, extremely responsive and very helpful- particularly during a stressful situation. They checked in daily to monitor the repair work and saw the project through to completion.
Gina Balbo
Feb 24, 2022
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Todd and Dale did a FANTASTIC detailed job with removal of ALL water damaged material. They, and the project manager, were spot on with everything. Todd was especially informative and hospitable, as well as very organized during and after demo! Todd is "Johnny on the Spot!" Camelot kept communication open and maintained direct contact with us and the insurance adjuster! Thank YOU for all your hard work and professionalism! Bless you for making this transition easier than expected!
Michelle Smith
Jan 21, 2022
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When I call Camelot with an emergency, I'm greeted by a friendly voice who is eager to help me in a stressful situation. If you are looking for a company that care about their customers and are quick and efficient, I highly recommend Camelot!
Jeff Rostoni
Jan 26, 2021
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As an environmental consultant, I perform testing services before and after mold removal. Camelot Service Company simply gets it right every time. They are an exemplarily company to work with. I highly recommend them. Service: Water damage-related mold removal
Chad Hartman
Nov 28, 2020
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Ben and his team at Camelot are amazing! Our basement flooded not once, not twice, but three times! The Camelot crew is very professional and Courteous. If you are looking for someone to clean up a flooded basement, look no further! Camelot for the win! Service: Water damage-related cleanup & repair
Chris Michaels
Mar 06, 2020
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Just wanted to let others know that If you are looking for a reliable, friendly and efficient company to take care of your WATER Emergencies, Carpet Cleaned or Air duct cleaned- Then Camelot is who you should call! We hired another companies that didn't do what they said they would do. Just an awful experience - Until we called Camelot. They came in extremely friendly, and reassured me that they could extract and clean up all of the water and fix the damage that occurred. They came thru as promised. Thank you Camelot
