Business Details
38 Years
experience
Your Trusted Carpet & Upholstery Cleaning Experts in Rochester Hills, MI
Carpet Cleaning Excellence has been serving homeowners and businesses in Southeast Michigan for over 30 years. Our team of IICRC-trained professionals utilizes powerful, super-heated truckmount extraction and green-certified solutions to deliver thorough, safe cleanings for carpets, upholstery, and tile. We prioritize fair pricing with no hidden fees, offering three service packages tailored to specific needs.Our commitment to quality includes a 30-day free return visit guarantee and a 100% no-risk satisfaction promise. With expertise in pet urine odor removal and tile & grout cleaning, we combine advanced techniques with personalized service to ensure healthy, spotless environments. Our 15-year newsletter and referral programs reflect our dedication to long-term client relationships.
Services
Carpet Cleaning
Upholstery Cleaning
Pet Urine Removal
Tile & Grout Cleaning
Commercial Carpet Cleaning
Details
- Year established: 1988
Highlights and features
- Over 30 years serving Metro Detroit with IICRC-certified technicians
- Green Seal Certified solutions safe for children and pets
- 30-day free return visit guarantee for spotless results
- Transparent pricing with no bait-and-switch tactics
- Specialized pet urine odor removal using molecular-level treatment
Associations and certifications
- Institute of Inspection, Cleaning and Restoration Certification (IICRC)
What people say
Thorough cleaning
No spots and spills
Risk-free guarantee
Pet odor eliminated
Professional technicians
Services
Carpet Cleaning
Our truckmount extraction system removes deep-seated dirt and allergens using eco-friendly solutions. The process includes pre-vacuuming, spot treatment, and protectant application to extend carpet life. Ideal for residential and commercial spaces seeking healthier indoor environments.
Pet Urine Removal
Specialized treatment targets urine crystals at the molecular level using moisture meters and black light detection. Includes antimicrobial application and multiple extraction passes to permanently eliminate odors from carpets, pads, and subfloors without replacement.
Upholstery Cleaning
Steam cleaning and spotless extraction restore furniture appearance while preserving fabric integrity. Services include pre-treatment of stains, pH-balanced cleaning, and protective coating application. Suitable for sofas, chairs, and automotive interiors.
Tile & Grout Cleaning
High-pressure cleaning removes grime buildup from ceramic tile surfaces and grout lines. Optional sealing protects against future staining. Effective for kitchens, bathrooms, and commercial spaces requiring slip-resistant, hygienic surfaces.
Commercial Carpet Cleaning
Scheduled maintenance programs for offices, retail spaces, and multi-unit properties. Services include night-time cleaning, traffic lane restoration, and customized protectant applications to maintain professional appearances and extend carpet warranties.
People
Darren Klein
Owner/Operator
With over 30 years in professional carpet care, Darren leads technical operations and client education. He developed the company's pet odor removal protocols and maintains IICRC certification for industry-leading standards.
Susan Klein
Master Technician
Susan oversees service delivery and quality control, applying her 30+ years of hands-on experience in residential and commercial cleaning. She specializes in eco-friendly solutions and client consultation.
Questions
What areas do you service?
We serve Oakland County and Metro Detroit areas including Rochester Hills, Troy, Bloomfield Hills, and Novi.
Do you offer a satisfaction guarantee?
Yes! If unsatisfied, we'll re-clean at no charge or provide a full refund within 7 business days.
How is pet urine odor removed?
We use moisture meters, black light detection, and molecular treatments to permanently eliminate urine crystals and bacteria.
What payment methods are accepted?
We accept cash, checks, credit cards, and offer no-contact payment options for convenience.
How often should carpets be cleaned?
Industry standards recommend professional cleaning every 12-18 months, or more frequently for high-traffic areas.
Do you clean commercial spaces?
Yes, we provide scheduled maintenance for offices, retail locations, and multi-unit properties across Metro Detroit.
Videos
Reviews (6)
Helen Henry
Dec 18, 2021
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Sue has been cleaning my carpets for many years and when she leaves they always look beautiful and smell so fresh. Great job! Services: Upholstery cleaning, Pet stain & odor removal, Area rug cleaning, General carpet cleaning
Rust Belt Transportation Llc
Nov 08, 2021
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I had my Carpet cleaned by Carpet Cleaning Excellence, Susan was very professional, confidant, and accomplished what she said she would do. My carpet was on a death spiral, I honestly didn't think there were any hope At all it could be cleaned. But not only was it cleaned it looked like a new carpet. Well beyond my expectations. She was on time and efficient and quick, Because my time is very important to me. I would recommend this company hands down, there were know hidden cost, just straight forward Old school honest negotiation, that you don't see to much of these days
Kristina Niner
Oct 11, 2021
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Susan has cleaned our carpet for years and always does a great job. Has also cleaned some upholstery items too. Highly recommend! Services: Pet stain & odor removal, General carpet cleaning
Dianna Gutierrez
Jun 28, 2021
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I have been using Carpet Cleaning Excellence for over 10 years and I wouldn't go anywhere else. Susan is wonderful, professional and extremely knowledgeable in all things stains. I call them every year and she has saved me from having to purchase new carpeting in my house. You will not be disappointed! Hands down, the best! Services: Upholstery cleaning, Pet stain & odor removal, Area rug cleaning, General carpet cleaning
Tonia Miller
Mar 13, 2021
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I am a repeat customer and was again pleased with the service, and the finished result today. Susan is prompt, knowledgable, kind, easy going and super friendly. She works diligently and does a great job. To be honest, she got out stains I didn't even think would be possible. I am happy with the service and the price point. I will be back again next year and will definitely recommend to others.
Bobbi Blake
Feb 22, 2021
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Susan did a fantastic job on my off-white living room and dining room carpet which had not been cleaned since 2019 (pre-COVID) and had the stains to prove it. She vacuumed, treated the stains, cleaned the carpet, then buffed and raked it. It's over 20 years old and looks amazing - the best it has in years!
