Business Details
50+ Years
experience
Your Trusted Carpet & Rug Experts in Naperville, IL
Russell Martin Carpet & Rugs has been a trusted name in the flooring industry since 1957, serving Naperville and the Chicagoland area. Our family-owned business combines over 60 years of hands-on experience with a commitment to quality, offering comprehensive services including carpet and rug sales, installation, cleaning, and repair. Our team of IICRC-certified technicians utilizes advanced techniques and industry-standard practices to deliver exceptional results tailored to each client's needs.We pride ourselves on personalized service, with designers and installers who prioritize customer satisfaction through free consultations, accurate estimates, and a limited lifetime installation warranty. As a second-generation family business, we maintain the same values established by our founders: honesty, integrity, and a dedication to exceeding client expectations through every project, no matter the size.
Services
Residential Carpet
In-Home Cleaning
Installation
Custom Rug Shop
Rug Repair
Details
- Year established: 1957
Highlights and features
- We offer over 60 years of combined experience in carpet and rug services.
- Our team includes IICRC-certified technicians for industry-standard cleaning.
- We provide free in-home design consultations and accurate estimates.
- We maintain a limited lifetime installation warranty on all projects.
- We offer convenient financing options for flooring upgrades.
Associations and certifications
- IICRC
What people say
Excellent service
Trust them all
Phenomenal job
Quality job
Personal attention
Services
Residential Carpet
We provide premium residential carpet solutions tailored to homeowners' needs. Our team offers free design consultations, sample selections, and accurate estimates. With over 60 years of experience, we ensure durable, stylish installations backed by a limited lifetime warranty.
In-Home Cleaning
Our IICRC-certified technicians use hot steam extraction for deep carpet and upholstery cleaning. This industry-standard method removes dirt and stains while preserving fiber integrity. We offer free spot treatments and transparent pricing for Naperville-area homes.
Installation
Our on-staff professionals handle all aspects of carpet installation, including furniture moving, old material removal, and precise measurements. Services include free design consultations, 8 lb. padding, and a limited lifetime warranty for residential clients.
Custom Rug Shop
We create bespoke area rugs in any size, shape, or fiber type to match clients' decor. With thousands of samples available, our designers help customers select perfect patterns and edging options for unique spaces.
Rug Repair
Our experts provide professional rug repair services, including edging replacement and damage restoration. We also offer custom-cut rug pads to extend the lifespan of area rugs for both residential and commercial clients.
People
Dave Martin
Founder
Dave Martin learned carpet cleaning at Russell's Dry Cleaners before founding the company in 1957. He established the business's core values of quality and customer service that continue through two generations.
Rae Martin
Co-Owner
Rae Martin partnered with Dave in 1984 to expand the business from dry cleaning to full carpet services. She helped establish the company's reputation for exceptional customer care over decades of operation.
Sam Martin
Second-Generation Owner
Sam Martin represents the second generation of family leadership, continuing the tradition of excellence while modernizing operations and maintaining the company's commitment to quality and service.
Rebecca Martin
Second-Generation Owner
Rebecca Martin works closely with clients to ensure their flooring needs are met, combining inherited expertise with contemporary design knowledge to serve residential and commercial customers.
Chris
Carpet Cleaner
Chris is a skilled technician known for meticulous attention to detail during carpet cleaning services. Customers consistently praise his professionalism and ability to deliver exceptional results through thorough, patient work.
Questions
What services does Russell Martin offer?
We provide carpet and rug sales, installation, cleaning, repair, and custom rug creation. Our services cover Naperville and surrounding areas.
Do you offer financing options?
Yes, we provide convenient financing to help customers upgrade their flooring without upfront cost concerns.
Are your technicians certified?
Our cleaning team includes IICRC-certified professionals who meet industry standards for carpet care.
What are your business hours?
We're open Monday-Friday 9AM-5PM, Saturday 10AM-2PM, and closed on Sundays for appointments.
Do you provide free estimates?
Yes, we offer accurate free in-home estimates for all our carpet and rug installation projects.
How long have you served Naperville?
We've proudly served Naperville and surrounding communities since our founding in 1957.
Reviews (7)
Gina Lazzerini
Feb 13, 2022
Report
I cannot say enough about how great everyone here has been. I first was in contact with Rebecca, her knowledge & expertise in helping us is remarkable. We did a new runner for our renovated staircase and area rugs also. Terry came out to install and it was perfection. The padding they use is remarkable and the cushion you feel walking up the stairs is wonderful. We are beyond grateful and happy for all that they have done. They also have very reasonable prices for the quality of work that you get. Thank you again to the team at Russell Martin carpets, we are just thrilled with our end result.
PAtty P.
Dec 04, 2021
Report
I had my carpets cleaned by Russell Martin because I heard great things about them. I paid over $250 for a small 2 bdrm townhouse. when the carpets dried they were stiff and hard! I thought maybe if I vacuumed a few times it would get better. It didn't! I called to talk to someone about it and I got "what's your carpet fiber" what? It doesn't matter I've had these carpets cleaned last year by another company and this didnot happen! Someone was supposed to contact me today by email. Nothing! Very poor customer service! The technician was very nice I might add.
Alice Radke
Nov 24, 2021
Report
Angelo and Dale did a great job installing the carpet. They were careful with the moving of the furniture, and courteous. Stacey was great with helping us choose the carpet. A wonderful experience.
Ollie Wood
Nov 10, 2021
Report
I felt I had to my pleasure after the wonderful service I had been given from the company. I appreciate the hard work to find creative solutions to various problems that came up during the work. I also appreciate the fair price I paid. The workers were extremely polite and patient. They did a great work. Highly recommended to all.
Alice R.
Nov 04, 2021
Report
Russell Martin is the only place to buy carpeting. Angelo and Dale did a great job of installation, and when our dog messed on the carpet, they recommended Russel Martin to clean the stains. Easy to do businesses with, I would highly recommend.
Ray Berst
Oct 05, 2021
Report
I scheduled a carpet cleaning with this company in the middle of August which was supposed to happen in early September. The owner visited our site and never called back. When I called their business a full 6 weeks after my first call they told me the owner could call me back next week. infuriating
Terri Dieter
Apr 28, 2021
Report
Russell Martin Carpet came through again for our family. I have used them since 2007 starting with our first home. What sold me then was their selection, but most importantly service. I got to know the owners Rae and Dave and over the years I have gotten to know all the employees from installers, cleaners to in house employees. I am now also enjoying the 2nd generation owners, Sam and Rebecca. I trust them all! Love that Russell Martin continues to put the customer first.
