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Have you decided you need an extra hand with cleaning? Whether you need help cleaning your home as you move out or you need someone to come clean on a regular basis, a professional cleaning service can help you keep your home in top shape. If you have preferences about the way your home is cleaned, including which cleaning products you would like to be used, make sure the cleaning service you choose is willing to accommodate your requests. A great house cleaning service will use your guidelines when they clean your home.
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Stephanie and Ted Zajac are the owners of Pop-Ins Maid Service. They opened Pop-Ins in February of 1984 to provide house cleaning with a professional level of service to the Plano and Dallas area. Stephanie has a BBA in Accounting from Baylor University and an MBA from the University of North Texas.
With the constant go, go, go of life today, it is often difficult to find time for a proper house cleaning. Hiring a cleaning service gives you the opportunity to complete the tasks of your everyday life and still enjoy a spotless house. Use the guide below to determine which service best suits your needs.
Our Deluxe Cleaning is our most thorough and detailed cleaning. On our deluxe cleanings Pop-Ins will dust, vacuum, edge carpeting, polish furniture, change bedding and wash baseboards throughout your house. In the kitchen we will also wash and oil the kitchen cabinets, clean counter tops, clean back splashes, scrub the sink, shine the appliances, clean the microwave (in/out), and wash the floor!
The Hourly Cleaning option gives you the ability to customize your cleaning. Just give us a list of the work you want done in priority order. We will work through your list for a specified time. Don't worry, we can help estimate the time your list should take. This option is perfect for larger homes that need special attention to heavily used rooms and less for the others.
Reviews (10)
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Debra Guzman
Sep 22, 2021
Save yourself the trouble and hire a different company. After 5 years of having this company clean my house.today I called to see why they hadn't showed up yet (11-2 arrival time). I was told they wouldn't be able to clean my house today. I don;t understand since I've had them on a schedule for 5 years. I was given several excuses none that made any sense in regard to why they simply couldn't clean my house on the scheduled day.

They did offer to send someone on Saturday. Really? That's when my company is coming! So, now I have to rush around and clean my house this evening (Friday) so it's clean for my company!
Alexis Rodriguez
Jun 19, 2021
I was initially looking forward to working with Pop-Ins Maid Service because the prices seemed reasonable and the average rating was good. However, I'm very disappointed with my experience. I made an appointment for a Saturday a week in advance, and I was told at 6pm the Friday before that they weren't coming. They rescheduled for the next Saturday with an estimated arrival of 11-2pm.

On Saturday at 1pm I reached out because we hadn't heard anything, and at 2pm I was notified that they couldn't get a hold of the cleaning crew so they probably weren't coming. Very unprofessional. Don't waste your time.
Melissa Buck
Jun 08, 2021
We used Pop-Ins Maid Service for a deep clean in advance of putting our home up for sale. Several of the items - like wiping our outer cabinets and baseboards - were left completely undone, while others - like the shower - were done poorly. When I called to complain, the staff member seemed unconcerned. After a second phone call, they offered a small amount off our next service.no thanks.

I escalated my issue and eventually received a small amount off of our originally quoted price. I ended up spending the night re-cleaning the home I'd just paid to have done.
Darrell Singleton
Mar 15, 2021
I told the person I spoke to that I was selling my house and needed maid service quickly. She scheduled service for a Monday. I did get a call about an hour before saying the person's car had broken down and they would not be there. I rescheduled for Tuesday at 8 am since I had an inspection for Tuesday afternoon. No one there at 8 - at 8:15 I called - office hours not until 9 am. Bottom line - this is not a company you can trust.
Dee Dee Thompson
Feb 16, 2021
Each time the team visited my home to clean they stayed less and less time. Although I paid for 2 1/2 hours for 2 people to clean (5 hours of cleaning) they were not staying the full time but continued to charge as if they were staying the full 5 hours of cleaning. When I questioned them about the less hours of cleaning they suddenly could not understand or speak English. I finally cancelled the service. I had used Pop-In Maids over 3 years.
Cristin Johnson
Nov 26, 2020
I was nervous bc I've never used a cleaning service before. When I called I really appreciated the woman that explained everything to me. On the day of service she arrived on time and did an amazing job. I'm so happy to have them come again. Services: Standard cleaning, Cleaning
Janet Bronson
Nov 23, 2020
I had used Pop-Ins Maid Service for numerous years at my previous home. I called them to have them come and do a cleaning at my current residence, and they never showed up. I kept calling and every time I called they would tell me they were going to be here in 30 minutes this went on for hours, to the point that I got upset with them and they just flat out stood me up.

Terrible customer service, they over book their employees to where it's impossible for them to stay on any type of schedule. I was more than patient with them until they kept lying to me. I've recommended this company to so many people, but I will not make that mistake again after the horrible service that I received. They also would not tell me who the owner of the company is so that I could let them be aware of the situation. There's absolutely zero excuse to miss lead a customer and stand them up.
Chelsea S.
Jun 27, 2020
We've been using Pop-Ins for 2 years and recommend them often! The cleaning is consistently well done and it always smells so nice coming home. We typically do monthly cleanings but have gone a few months at times without one and we always go back! We recently had Antonia and Eva do our cleaning and they did a great job.
Jeanne Stone
Mar 12, 2018
I have used Pop Ins for over 20 years. My work schedule and entertaining schedule often leave me with a less than presentable home! I just give them a call and then easily and quickly schedule some of the nicest people to clean. I am pretty fussy about the bathrooms and the floors.they do a better job than I can do! I love that they bring their own equipment but allow me to provide my favorite floor cleaners, etc.

They are also much more thorough and work quicker than I ever have! The office staff is caring and detailed oriented. Price is more than fair! I am happy to recommend them. JDS
Linda Day
Oct 25, 2016
Antonia & Maria cleaned our house today and did a great job- nothing missed! Pop-Ins Maid Service has been cleaning our house regularly (first in Plano, then in Frisco) for more than 20 years and we highly recommend them. This service is flexible and accommodating, and almost always send a team so that the cleaning is done in fewer hours than if one person was cleaning alone.