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Nor'east Cleaners If you are looking for dry cleaning services that are truly a cut above the rest, look no further than Nor'east Cleaners. Serving the Cape Ann area since 1969, we have made it our mission to offer an unrivaled level of customer service, innovative green cleaning options, and a level of attention to detail that our competitors simply cannot match. With locations in Gloucester and Manchester, we are ready to provide you with customized service experience and treat your garments as if they were our own.
Services
Whether it's a friendly greeting on the phone, accommodating a special request, or special offers and gifts of appreciation, it is our goal that you will look with confidence to Nor'east Cleaners and know that you will look your very best in clothes cleaned and maintained by us. Your clothes are unique to you - our attention to detail and to your special instructions assure that they are done the way you like them every time and on time. Your special instructions are kept in our computer and reprinted on each appropriate invoice.
We make it as easy as possible! Our professional drivers arrive at your home or office, collect your clothes at the predetermined location and return them to you ready to wear. All you need to do is to leave your bag out and we will do the rest. Make a good impression with a crisp, perfectly pressed shirt.
For over 50 years, Nor'east Cleaners has been Cape Ann's leading dry cleaning specialist. Let us bring our expertise to you! Enjoy the convenience of our complimentary pickup and delivery service from your home or office. You do not even need to be there. Our dedicated route drivers will ensure that your clothing is delivered back to you clean, fresh, and in perfect condition.
As a discerning consumer, you likely have a few questions about Nor'east Cleaners, the services we offer, and our general business philosophy. We have provided some answers to the questions we are most commonly asked. We have been in business serving customers throughout the North Shore area since 1969.
Reviews (31)
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Theodore Von Rosenvinge Iv
Jun 10, 2022
Went in to repair a hole in a pocket of a quilted Helley Hansen jacket. Went to pick it up - the hole was not repaired but they cleaned it (I did not ask for it to be cleaned). Sure enough the order tag said to fix pocket. Wasted trip over and back to Gloucester store. I had paid but they could not figure out how to credit it - will figure that out when I return for the requested service. They were apologetic and friendly but so much for first impressions - my first time there!
Jessica Goren
May 23, 2022
They do a great job with dry cleaning, repairing and alterations. Plus they are a green cleaner. They have repaired/altered tons of clothes that always come out great. Bonus that they pick up and deliver. Services: Delivery, Alterations
Kevin M. Kelly Sr
May 19, 2022
Dry cleaning of shirts and trousers were outstanding. Professional, top quality work each and every time. Excellent service.
Leyea Risley
Dec 23, 2021
These guys fixed the zipper on my winter coat and got stains out of it I thought would be there forever. They did it quickly and we're always cheery when I went it. I'll definitely bring more things there in the future. I highly recommend them!
Maritza Ardillamary Fernandez
Dec 20, 2021
Always very good quality work. Very profesional and friendly delivery person. So glad I had a friend recommend them. Service: Delivery
Johanna Catania
Dec 06, 2021
First time using these cleaners. My daughters baptism dress got stained and they made her dress perfect again. I was very impressed by how quickly they were able to clean it.
L. R.
Dec 06, 2021
Dry-Cleaning & Wash/Fluff/Fold beautifully done with personal touch details and the most courteous, friendly and personable Customer Service. Is worth going to experience the Customer Service alone. Go your next opportunity if you want respite from post pandemic insanity!
Judy Pelikan Norton
Dec 05, 2021
A great job putting in new zipper and filling in some holes - a favorite sweater hand made by a friend. It also took a trip thru the cleaners and looks like new. Thank you! Service: Alterations
Martha Lilja-Johnson
Nov 26, 2021
Very nice cleaning services and wonderful delivery services! Service: Delivery
Chris Smith
Nov 19, 2021
Been using this dry cleaners for 18 years. They have never lost an item or ruined an items. Recently got removed red wine from a white blazer.
Joe Langhan
Nov 02, 2021
I brought in some dry cleaning for overnight cleaning. The woman at the counter told me when it would be ready and it was completed exactly as promised. Overall a very professional experience.
Jeremy Hatch
Oct 20, 2021
I had four slider drapes hemmed 9. It took three weeks. I went to pick up twice, wasn't ready seamstress was out for a week. Took ten percent off for the trouble. All good. Service: Alterations
Frankie S.
Jul 29, 2019
I always bring my patients clothing (I'm a home health aide) here. The staff is amazing, super nice, helpful, efficient. There is just one thing that concerns me and that is heat stroke. It is very hot in there and I know that every worker must be running around. There needs to be AC or something because just standing in there for 10 mins I was ready to chug 6 gallons of water and flipflop around in the floor like a fish out of water. Other than that, the place is amazing just might need AC in the summers for the safety of all.
Susan R.
Nov 13, 2018
Always courteous, fast in and out, and they have always done a good job with my clothing. My orders are almost always ready before the expected time. I like that they use green technology, offer pick-up and delivery and have readily available parking.
Annie M.
Oct 03, 2018
Terrible! They charge women double to clean a shirt or blouse which is illegal. It's called gender based pricing.
R. L.
Sep 20, 2018
I dropped off dress and jacket to be pressed, the jacket came back worse than when I dropped it off, it had a double crease on one sleeve, a crease down the middle of the back and wrinkles all over the front none of which were there when I dropped it off. I didn't expect to pay for more wrinkles. So dissapointed!
Anonymous A.
Aug 23, 2018
. unless you hate your clothes. I suppose this is a good place for them to come to die. Have ruined clothes that are expensive, and others that are priceless and sentimental. Items have even come back dirty. Just horrific. Can you even call yourself a dry cleaner at this point?
Gia M.
Aug 02, 2018
Stay away! They have ruined my favorite clothes. Don't take anything there with buttons and adornments. Each time I made sure AHEAD OF TIME TO MAKE SURE THEY DO SPECIAL TREATMENT BUT THEY DIDN'T. They don't own up to their mistakes so it's your loss - expensive and heartbreaking. Also, don't get anything mended - had a horrible experience there.
Edmond G. B.
Jan 05, 2018
I was really pleased with Nor'East Cleaners. Fast delivery, clothes treated with kindness and care, and great prices. I'm a happy new customer. They keep me up to date on when their driver is coming by and they are very responsive to my needs. I think this is a great service and something that will take one more headache out of your life. Use them!
K. K.
Jan 20, 2017
Very very good. Courteous, responsible and customer service is off the charts. Why would anyone not go there? Really? My button is loose and I don't know? They do. And they take care of it complimentary. Super fast turnaround service if requested. Highly recommended.
Cathy M.
Jan 05, 2017
Nor'east Cleaners is a great organization with wonderful results and outstanding service. They are attentive, care for your belongings, offer competent tailoring and alterations and repairs. We use the pickup service. The drivers are friendly and helpful. We are so glad we found this company and have been using them for years. I'd never switch. We recommend them any chance we get.
Kathleen M.
Dec 08, 2016
Great dry cleaner. They had a driver pick up and deliver my clothes on the day and time they promised. My suits are immaculate and my blouses are perfectly cleaned and pressed. I was using a different cleaners, but their cleaning service has been less than acceptable for some time. I only continued with them because they offer pick up and delivery. My new dry cleaner is Nor'easter Cleaners! 5 stars! Thank you.
Linda G.
Dec 02, 2016
We love Nor'east Cleaners! Pick up and delivery cannot be beat and their customer service has always been great. If you use a dry cleaner- you should consider Nor'east Cleaners.
C. N.
May 05, 2016
A great local business with awesome service, very happy with the people and the quality of the work. Highly recommended.
Mimi M.
Nov 11, 2015
I have had some very "important" items cleaned by you recently, involving phone calls asking about how you would deal with these items. You've have gone above and beyond in helping me AND in doing a superb job in cleaning my items and being all around helpful and gracious.
Lauri S.
Mar 30, 2014
I used to love Nor'East Cleaners, even when they came earlier than they said they would and I missed them. Or even when I put my dry cleaning out and they didn't see it and drove away. But I recently sent in a favorite suit coat and got it back with every single button broken. I called them and they claimed it came in like that and refused to make it right.

First of all, I would never wear it in this condition. Second, how could I break all the buttons at once? Third, they're broken in such a way where just the surface is chipped - consistent with what a large flat press might do. So now, they've lost business and have this review all for not taking responsibility for $10 worth of buttons.
Courtney N.
May 20, 2012
I've used Nor'east Cleaners twice recently, and been extremely pleased by the quality of their work. I needed fabric altered to fit a computer desk, and I brought it in and inquired if they could help me, and yup- they could! They did a great job. I also had two sweater coats that I purchased in Norway that were looking pretty worn and fuzzy.

I didn't dare clean them myself, and when I showed the woman behind the counter she was very confident that they could "de-fuzz" them. Another excellent job. I'm keeping them in the plastic so they're good to go next fall. Customer service is great, and there's never any wait. The prices are excellent too. No one is going to feel ripped off using this service.

My one complaint (and it's minor) is that they never call to inform when your item is done. I was fairly certain they should have called the first time, and had actually completely forgotten (err lost my ticket- I suck) when it was supposed to be finished. I checked in since I was in the area, and it was ready. I was more proactive about my coats and showed up without waiting for a call. If you go to their other Gloucester location it's really neat because it has a drive-thru attached. I may try that some time!
Bob C.
Oct 15, 2011
In general they do an ok job but they don't do well when it comes to apologizing for errors. For example, It's not ok to lose clothes and not apologize. It's not ok to starch clothes in spite of no starch instructions. And it's not ok to act like the customer is being unreasonable when they made the mistake. Time to start looking for alternatives. It's 2017 and I've been too lazy to find an alternative BUT dammit they're still breaking buttons.

Ever try to button a shirt collar when the collar button's broken in half? It took me a while to figure that out. They break a button every tenth shirt or so and leave me a note that claims it came in that way and they fixed it for free. I would know if the button was broken when I took the shirt off.
J. P.
Mar 25, 2010
We live in NBPT and have been getting the home deliver service. I can't say enough good things about Nor'east. Friendly, punctual and they do a great job. With so much going on between work, kids, etc, it is nice to know that I don't have to remember to pick up my dry cleaning. I would definitely recommend these guys to anyone.
Sarah P.
Mar 15, 2010
This is literally the best service. So nice to have the clothes handled in an eco-friendly way and I cannot say enough about the service. Everyone we have worked with has been super friendly and courteous and accomodating. And the clothese come back looking amazing.
K. S.
Jul 22, 2008
I haven't found a better dry cleaner. Period. The way in which they process the clothing -- clean, professional looking hangers, NO STAPLES OR SAFETY PINS through the clothes, consistent. You pay more but man oh man, come to Boston. I'd pay through the nose to get a dry cleaner as good as Nor'east. I loved the delivery service when I was living full time on Cape Ann.

There was an instance where they damaged a shirt and no fuss, they immediately compensated me for it. My clothes were clean, available on time, the staff is friendly -- Nor'east is ideal for a professional who has a lot of dry cleaning and they want their clothes done right.